Credit & Collection Analyst I

Who We Are:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

1. A unique, inclusive and supportive company culture.
2. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
3. Fair and competitive compensation.
4. Career development and mentoring and opportunities to grow.
5. Holiday, personal and vacation days.

Summary/Objective:

The Credit & Collections Analyst I is an entry-level role responsible for supporting daily credit and collections processes. Core responsibilities include sending customer statements, processing incoming payments, and posting credit card transactions using internal systems. This role follows standardized procedures to maintain clean receivables records and ensure timely updates to customer accounts. The Analyst I works closely with internal teams to respond to routine inquiries and escalates unresolved issues to more senior team members. This position plays a foundational part in supporting timely collections and maintaining customer account integrity.

Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Send monthly customer statements and manage distribution lists with regular account follow-ups.
2. Receive and record e-check payments and support electronic transaction processing.
3. Process credit card payments.
4. Build and maintain relationships with customers, plant personnel, and sales teams.
5. Monitor and process sales order hold lists.
6. Utilize trade references and PCI compliance.
7. Conducts unclaimed property research and resolution.
8. Generate and review credit reports for NCAM-related activity.
9. Understand and follow SOPs (Standard Operating Procedures).
10. Support internal documentation and audit preparedness as needed.
11. Contribute to a culture of continuous improvement and collaboration.

Working Conditions:

• Primarily working indoors, office environment.
• May sit for several hours at a time.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.

Qualifications:

1. High school diploma or GED required.
2. 1+ year of administrative experience, or relevant education.
3. Basic understanding of accounting or financial concepts is preferred.

Essential Functions:

1. Apply general bookkeeping knowledge to account transactions and payment applications.
2. Process customer payments securely and in compliance with PCI standards.
3. Maintain accurate and organized records for statements, payments, and correspondence.
4. Demonstrate high emotional intelligence (EQ) when resolving conflict or negotiating payment solutions.
5. Use available data to evaluate risks or determine best course of action for LCI.
6. Engage with internal stakeholders to align account statuses and resolutions.
7. Handle credit-related issues with attention to detail and urgency.
8. Ensure understanding of Lippert products and customer segments including RV/Marine/Specialty.
9. Access and utilize SOPs effectively.

Competencies:

1. Effective time management and task prioritization.
2. Personal accountability for work quality and deadlines.
3. High attention to detail.
4. Ability to handle confidential information appropriately.
5. Clear written and verbal communication skills.
6. Basic computer and software proficiency (Microsoft Office, ERP platforms).
7. Team-oriented mindset.
8. Problem-solving and basic conflict resolution.
9. Demonstrates Lippert's core values in daily actions.

Supervisory Responsibility:

This role does not have any supervisory responsibility upon hiring.

Physical Demands:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk and hear. This position may be active and requires standing and sitting with occasional walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the workday. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time hourly position. Typically, Monday through Friday 8-5 p.m. with occasional night and weekend hours.

Travel:

This job does not require travel.

Preferred Education and Experience :

1. High school diploma or GED required.
2. 1+ year of administrative experience, or relevant education.
3. Basic understanding of accounting or financial concepts is preferred.

Work Authorization/Security Clearance:

Must be legally authorized to work in the United States.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert's strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

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