System Support Specialist

Job Description

Job Description

WHO WE ARE:

Since 1969, the Board of Certified Safety Professionals (BCSP) has been setting and certifying the technical competency criteria for safety, health and environmental practitioners.

Headquartered in Indianapolis, Indiana, BCSP is a not-for-profit corporation recognized as a leader in high-quality, accredited credentialing. Our great culture, great people and great values come together to make workplaces around the world safer.

SUMMARY

We are seeking a System Support Specialist who can provide frontline technical support for our systems, especially the customer management system. This role requires strong troubleshooting abilities and the ability to maintain a high level of customer service while managing multiple priorities and deadlines.

The ideal candidate should be able to:

• Manage and resolve roughly 50-60 support tickets per month

• Troubleshoot system, application, and data-related issues using critical thinking and problem-solving skills

• Use intermediate SQL to investigate and resolve problems

• Communicate clearly with end users in a customer-focused, non-technical way

• Document issues, resolutions, and remediation steps to support knowledge sharing and process improvement

• Act as the go to subject matter expert (SME) for our Certification Management System (CMS)

• Collaborate with developers to escalate or resolve complex issues

• Identify recurring problems and recommend process or system improvements to reduce future incidents

QUALIFICATIONS

• 2-5 years of experience in application support, system administration, or a related IT role

• Associate degree in database administration or computer science or equivalent Certificate

• Intermediate knowledge and experience with SQL, including writing SELECT queries, joins, filters, and basic troubleshooting of data-related issues

• Experience with Oracle Apex and PHP a plus

BENEFITS

This is a full-time position working 37.5 hours per week, joining a talented creative team in Indianapolis. BCSP is currently following a mostly work from home hybrid schedule with requirements to come to the office on occasion.

Our team members enjoy a fantastic benefits package that includes a work from home technology allowance, health, vision, dental, life insurance, short-term & long-term disability coverage, an excellent 401K retirement plan, and generous holiday and PTO time plans.