Automotive Service Attendant

Automotive Service Attendant

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Automotive Service Attendant

Salary

$46,794.34 - $53,697.58 Annually

Location

1188 Lance Road, Norfolk, VA

Job Type

Permanent Full-time

Job Number

14151

Department

General Services

Division

Fleet Maintenance

Opening Date

06/03/2026

Closing Date

6/14/2026 11:59 PM Eastern

• Description

• Benefits

• Questions

Description

Fleet Management is a division within the Department of General Services and is responsible for the acquisition, disposal, maintenance, and servicing of over 2,000 city vehicles and equipment. The Fleet Management Division (FMD) also manages various fleet programs such as fuel management, motor-pool services, and contract administration. The city currently averages 1,466 active rolling stock units and 560 active equipment units. These units are utilized to provide a variety of services to city residents ranging from public safety to utility and refuse needs. The ability of city departments to provide services effectively and efficiently is often dependent on a safe and reliable fleet of vehicles and equipment.

The Department of General Services, Fleet Management Division, is seeking an Automotive Service Attendant to assist in evaluating the service needs of City of Norfolk vehicles and equipment by generating work orders and coordinating with Automotive Service Technicians to ensure effective communication between customers and repair teams. Performs administrative and financial tasks, as well as providing support to the service teams as required. Additionally, will perform basic care and preventative maintenance of City vehicles to include changing oil, checking fluid levels and rotating tires.

Essential Functions

Essential functions include but are not limited to:

• Point of contact for all City of Norfolk customers and vendors for vehicle service and repair needs.

• Monitors and tracks vehicle service and repair needs, to ensure City vehicles are kept in operational working order.

• Answer phone calls and emails from customers and vendors.

• Process service requests and deliver vehicles to assigned shops or vendors.

• Create and process purchase orders and payments for vendor repairs.

• Demonstrate strong organizational skills, attention to detail, and commitment to ensuring the efficient operation of the service department.

• Assists automotive repair technicians in performing preventative maintenance and general repairs to vehicles and equipment.

• Preventative maintenance duties include, but are not limited to, servicing and repairing head, tail, and interior lights; replacing and repairing windshield wipers; performing oil changes; replacing engine filters; maintaining coolant systems; mounting and balancing tires; servicing and replacing vehicle batteries; and performing vehicle chassis maintenance.

• Knowledge of automotive maintenance and repair.

• Performs other duties such as cleaning and maintaining interior and exterior of the shop.

• Ability to use basic computer software, such as Microsoft Windows, and Fleet Management software.

• Ability to work in dirty or hazardous areas.

Education/Experience

Work requires the ability to read and understand written instructions, to understand simple processes and the routine operation of machines. Level of knowledge equivalent to less than high school or equivalency.

Required:

• One year in Automotive service.

Additional Information & Requirements

• Valid driver's license required.

Work Schedule:

• Monday-Friday, 8 hours/day, 6:30am-3:00pm, 40 hours/week

• This is an essential position and will be required to report to work during inclement weather and City emergencies.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

03

Please select the highest level of education you have completed.

• High School Diploma/GED

• Some College (6 months or more)

• Vocational/Technical Degree

• Associate's Degree

• Bachelor's Degree or higher

04

How many years of experience do you have in automotive repair?

• Less than 1 year

• 1-3 years

• 3 years or more

05

Do you have customer service experience?

• Yes

• No

06

Do you have automotive service writing experience?

• Yes

• No

07

The expected hiring salary for this position is $46,794.34 - $53,697.58. Are you willing to accept a salary within this range?

• Yes

• No

08

Do you currently possess a valid driver's license?

• Yes

• No

09

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

• Yes

• No

10

Please explain any periods of unemployment lasting more than 30 days that occurred within the last 10 years. For each gap, include the approximate dates and a brief explanation.

11

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee

• Yes - I am a previous City of Norfolk Employee

• No - I am not a previous or current City of Norfolk employee

12

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran

• I am a Veteran

• I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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