Service Writer- Inventory Specialist

Service Writer- Inventory Specialist

Eastern Truck & Accessories provides high performing, innovative products for your Jeep, Truck, or SUV. We sell, install, and service industry leading products including lifts, wheels, tires, various suspension products, performance products, and everything else for Jeep, Truck, and SUV's. Eastern has a top notch sales team and professional technicians to do the job right, the first time. Eastern has a friendly staff, clean work environment, state of the art equipment, and an employee benefit package.

We offer: -Competitive wages -A generous benefits package (including paid time off, retirement savings plan, medical coverage) -State-of-the-art information systems and the latest technology -Professional work environment -Smoke free workplace -Great customer base -Central location (Norfolk, VA)

Job Description

As a Service Writer at Eastern Truck & Accessories, you will be at the forefront of the automotive industry. We are looking to fill a full time position who will be responsible for operations, profitability, and customer satisfaction. A successful candidate will enhance our reputation by implementing new and different strategies to improve overall business objectives and add value to the customer's experience. You will use your expert knowledge to understand and explain the customer's needs to staff for satisfactory service delivery. Scheduling appointments, processing orders and monitoring delivery are key duties to build and maintain customer relationships.

Key Responsibilities:

• Service Writing Skills
• Making appointments
• Greeting customers
• Counter Sales
• Contacting customers
• Sourcing parts
• Writing estimates
• Communicating customer concerns to technicians
• Controlling inventory
• Ordering
• Collecting payments
• Explaining services to customers
• Customer follow up
• Addressing customer's complaints
• Driving and moving vehicles
• Learning new products and technical information

Qualifications

Qualifications for Service Writer / Inventory Specialist- must be high energy, team driven, and have proven costumer service skills. The ideal candidate is someone with a winning attitude who sees obstacles as opportunities. Key Requirements: -Judgment/Decision making skills -Organized -Computer skills -Excellent sales skills -Promptness -reliability -Able to multi task -Excellent phone skills -Excellent customer service skills -Integrity -Resourcefulness/Initiative -Enthusiastic/Passionate -Valid VA driver's license -Clean driving record with no DUI's