Transportation Manager

POSITION

BAWAC, Inc. is seeking a Transportation Manager.   The Transportation Manager is responsible for overseeing the daily operations and strategic planning of the transportation department to ensure safe, efficient, and client-focused services. This position ensures compliance with agency policies, broker contracts, and regulatory standards while leading departmental staff and managing fleet operations.

JOB DUTIES

• Design and adjust client transportation routes to ensure efficiency and effectiveness.
• Communicate professionally and effectively with drivers, clients, agency personnel, the regional transportation broker, and partner agencies.
• Manage the transportation broker contracts, MOU’s and agreements to ensure all contractual specifications are met.
• Provide reports and updates on department metrics as requested by Proudworks Leadership.
• Serve as a backup driver when necessary to maintain service continuity.
• Interview, hire, and onboard drivers in accordance with Proudworks’s employment policies and procedures.
• Provide comprehensive driver orientation and training, including safety and emergency procedures, vehicle operation, and wheelchair protocols, appearance and ID guidelines, vehicle cleanliness expectations, and required documentation.
• Conduct regular performance evaluations of transportation staff.
• Maintain up-to-date job and position descriptions for department personnel.
• Implement disciplinary procedures as required.
• Oversee maintenance schedules and ensure proper servicing of all assigned vehicles.
• Assess fleet needs and coordinate appropriate vehicle repairs or replacements.
• Monitor vehicle condition, appearance, and compliance with broker standards.
• Manage the onboard camera and GPS systems to monitor route efficiency and promote safe driving behavior.
• Ensure proper licensing, certification, and background checks for all transportation staff and vehicles.
• Ensure all vehicle records are organized and managed.
• Oversee billing procedures to ensure accurate data entry for broker reimbursement.
• Establish and maintain a department-specific data collection system aligned with Proudworks’s program evaluation structure.
• Develop and update outcome measures for departmental performance and report results accordingly.
• Provide data and insights to the Director of Operations for budget planning.
• Monitor departmental expenditures to ensure cost-effective operations.
• Provide support to the Board of Directors through data collection or presentations as requested.
• Represent Proudworks in public presentations, tours, or community engagements.
• Foster and promote a culture of safety in all transportation operations.
• Identify and eliminate safety hazards as they arise.
• Maintain cleanliness and organization within transportation facilities and fleet.
• Ensure all staff are aware of and follow emergency procedures.
• Log and report all incidents, injuries, and first aid treatments in accordance with agency policies.
• Ensure all training, safety protocols, and procedures are current and accurate.
• Create and implement corrective action plans where needed to ensure department goals and requirements are met.
• Maintain certifications in CPR and First Aid and ensure compliance with broker training requirements.

QUALIFICATION REQUIREMENTS

• This position requires on-site work at the Proudworks facility and travel in agency vehicles.
• Ability to work flexible hours, including occasional evenings or weekends for emergencies or events.
• Must be able to lift up to 25 lbs. occasionally and assist with securing mobility devices if needed.
• Physical stamina and good upper body strength to transport, move, or assist clients with disabilities. As a driver, must be able to bend, crouch, squat, and able to push wheelchairs without restriction.
• Valid driver's license with a clean driving record.
• Strong leadership, organizational, communication, and problem-solving skills.
• Proficiency with technology, data management systems, and reporting tools.

EDUCATION AND EXPERIENCE

• High School Education or Equivalent.
• BS in Business Administration or Transportation Management a plus but not required.
• Knowledge of transportation regulations, safety practices, and fleet operations.
• CPR and First Aid certification, or the ability to obtain certification upon hire.
• Ability to obtain and maintain required licenses and certifications.
• Minimum of 3 years’ experience in transportation /Logistics a plus.
• Strong computer aptitude.
• At least 2-3 years of experience working with individuals with intellectual and/or developmental disabilities.

ABOUT PROUDWORKS

Proudworks has been serving individuals and businesses in Northern Kentucky since 1973, initially established as the Boone Adult Work Activity Center (BAWAC), led by our founding President & CEO, Ken Schmidt. As a mission-driven nonprofit, we are focused on transforming barriers into opportunities—helping people live, learn, work, and thrive in the community.

Through our Community Rehabilitation Services (Adult Day Training), we support individuals in building job & life skills, confidence, and meaningful community connections. Our Supported Employment program connects individuals to competitive jobs, providing personalized coaching and ongoing support to help them succeed in the workplace.

Our Production department partners with local and regional businesses to deliver high-quality assembly, packaging, and fulfillment work—creating valuable, real-world work experiences for people with disabilities. In addition, our Transportation team provides safe, reliable access to programs, employment, and medical appointments, helping remove one of the biggest barriers to independence.

For more than 52 years, Proudworks has continued to evolve to meet the needs of our community—driven by a commitment to inclusion, opportunity, and impact, and made possible through the dedication of our clients, staff, partners, and supporters.

BENEFIT PROGRAM

Featured benefits for full-time team members include:

• Health, dental, and vision insurance
• Life and disability insurance
• Critical illness, accident, and hospital indemnity insurance
• Pet insurance and pet discount program
• 401(k) plan
• Generous paid time off policy
• Generous holiday schedule

Equal Opportunity Employment
Proudworks and Current HR ("organizations") provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the organizations comply with applicable state and local laws governing nondiscrimination in employment in every location in which it has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and compensation.