Director, Transportation- Ocean Operations

The Role Reporting into the Head of Inbound & Franchise Operations, this role is responsible for leading day‑to‑day execution of Gap Inc.’s global ocean network beginning at vessel departure, including shipment movement, carrier coordination, destination port execution, and delivery into Gap Inc.’s global destination network. The Director, Ocean Operations leads a lean team and is accountable for delivering service, cost, and operational performance on a daily basis, ensuring product flows reliably through the network and issues are identified and resolved quickly. What You’ll Do Plan and execute operational strategies across the supply chain functions to deliver service against micro and macro industry pressures. Lead day‑to‑day execution of international ocean shipments from vessel departure through destination port and drayage delivery, ensuring product moves to plan. Oversee shipment movement, exception management, and resolution of delays, disruptions, and service failures across the network. Take direct ownership of issues impacting service or flow, ensuring clear accountability through resolution. Lead and develop a small team responsible for shipment tracking, coordination, and issue resolution, maintaining clear ownership of daily execution. Own day‑to‑day carrier performance across ocean trade lanes, holding partners accountable for service commitments including schedule reliability, capacity, and execution. Drive carrier performance follow‑up and escalation, resolving issues tied to rolled cargo, capacity constraints, and operational variability. Partner with Procurement and Origin leadership to support carrier decisions, allocation, and performance management. Oversee destination port and terminal execution, including container availability, dwell, and cargo velocity, ensuring efficient flow through port operations. Own drayage planning and execution, ensuring timely container recovery and delivery to transload facilities or direct‑to‑DC locations. Manage detention, demurrage, and port‑related costs as core drivers of network performance and cost control. Analyze performance at the lane, service, and port‑pair level, identifying issues and driving routing, recovery, and service improvements, including improvements in transit time reliability. Manage execution against budget, balancing cost, service, and flow outcomes, and identifying opportunities for cost improvement. Leverage dashboards and visibility tools to identify issues early, drive action, and improve milestone compliance and shipment visibility. Monitor ocean market conditions, including capacity shifts, congestion, and disruptions, and translate them into clear operational actions. Proactively communicate risk events across the network, providing clear signals to downstream operations. Work cross‑functionally to maintain alignment from origin through downstream execution, ensuring consistent decision‑making and flow across the network. Additional Requirements Based in Northern Kentucky (Cincinnati area) – in‑office presence required. Regular interaction with global partners across multiple time zones. Travel required to support port, carrier, and key partner relationships – as needed. Ability to support non‑traditional hours as operational performance requires. Who You Are 10+ years of experience in ocean transportation, international logistics, or freight operations. Deep expertise in ocean execution, including carrier operations, vessel schedules, port/terminal operations, and drayage. Proven experience managing carrier performance and driving service outcomes in a complex network. Strong understanding of global trade lanes, routing, and ocean network dynamics. Experience managing cost, service, and operational performance, with clear understanding of tradeoffs. Highly analytical – comfortable working at the lane, shipment, and exception level to drive decisions. Strong bias for action – works issues directly and stays close to the work. Effective working across teams and influencing peers to drive outcomes. Clear, direct communicator who can articulate issues, actions, and decisions without overcomplication. Benefits Merchandise discount for our brands: 50% off regular‑priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. One of the most competitive Paid Time Off plans in the industry. Employees can take up to five “on‑the‑clock” hours each month to volunteer at a charity of their choice. Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay. Employee stock purchase plan. Medical, dental, vision and life insurance. See more of the benefits we offer. Equal Employment Opportunity Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. #J-18808-Ljbffr Gap Inc.