Customer Advisor

CarMax

Carmax - 5500 Alameda Blvd NE - Responsibilities: Greet service customers warmly and professionally; Manage service communications by assisting with incoming calls and providing timely updates on vehicle status; Create and process repair orders accurately, ensuring proper routing to technicians, and review and finalize repair documentation for accuracy before invoicing; Consult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims; Handle service payments and cash management with precision and integrity

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Vacancy posted 2 days ago

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