Deskside Support Technician

Insight Global is seeking 2 Deskside Support Technicians to assist with a large-scale laptop migration project. These resources will work directly with end u to deploy new devices, complete workstation refreshes, troubleshoot technical issues, and provide exceptional customer support throughout the migration lifecycle. This is an excellent opportunity for candidates who enjoy hands-on support work in a fast-paced enterprise environment. Support laptop refresh and migration activities. Deploy, configure, and validate new laptops. Troubleshoot hardware and software issues. Provide deskside support during migration waves. Schedule and communicate with end u . Support printers, docks, monitors, and mobile peripherals. Escalate issues to Infrastructure teams when necessary. Track assets and document activities in ServiceNow.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
• 3+ years of Deskside Support experience
• Enterprise Windows support experience
• Laptop deployment and migration experience
• Strong end-user support and communication skills
• Hardware troubleshooting and break/fix support
• Experience with Microsoft 365
• Familiarity with Active Directory
• Experience working within a ticketing system (ServiceNow preferred)


Nice to Have Skills & Experience
• Large-scale migration or refresh project experience
• Intune and Autopilot exposure
• Asset management experience
• Enterprise environment experience supporting 500+ u
• Technical certifications (CompTIA A+, Microsoft certifications, etc.)


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.