Bilingual-Customer Service Advocate (Spanish)

Get AI-powered advice on this job and more exclusive features. Pyramid Consulting, Inc provided pay range This range is provided by Pyramid Consulting, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $17.00/hr - $17.25/hr Immediate need for a talented Bilingual-Customer Service Advocate (Spanish) . This is a 06+months contract opportunity with long-term potential and is located in El Paso, TX(REMOTE) . Please review the job description below and contact me ASAP if you are interested. Job ID: 25-80596 Pay Range: $17 - $17.25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Shift: 7:30 AM - 4:00 PM MST Respond to member/provider calls Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner Mitigates and prevents complaints from being escalated to resolve in initial contact Serves as the front-line resolution advocate on various members and/or provider inquiries, requests, or concerns Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution Maintains performance and quality standards based on established contact center metrics Provides customer service in a high pace contact center environment over the phone, via live chats and emails Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications Key Requirements and Technology Experience: Key Skills; Customer Service Experience Typing Speed- 40 WPM Data Entry Experience Call Center Experience High School Diploma/GED Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here. Seniority level Seniority level Not Applicable Employment type Employment type Contract Job function Job function Customer Service Industries Hospitals and Health Care Referrals increase your chances of interviewing at Pyramid Consulting, Inc by 2x Sign in to set job alerts for “Customer Service Representative” roles. Sunland Park, NM $15.00-$17.00 2 months ago Sunland Park, NM $15.00-$17.00 2 months ago Remote Bilingual Call Center Representative | Spanish-English EAS - Educating All Students (NY Teaching exam) Tutor SaaS Account Manager - (OTE $150,000/year USD), CXT Software Sales Administrative Assistant (Entry level) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Pyramid Consulting, Inc