Client Services Representative I

Apogee Architectural MetalsThe Client Services Representative I acts as the primary contact for clients and prepares client orders to be used by manufacturing. The essential duties outlined below may vary based on location or brand.Key ResponsibilitiesOrdering ProcessingProcessing incoming orders, whether received via phone, email, or other channels, ensuring all information is complete and accurate.Checking product availability and ensuring orders can be filled promptly.Accurately inputting client orders, including product details, quantities, and client information, into the company's database.Verifying pricing and applying any applicable promotions or discounts to orders.LogisticsWorking with shipping and logistics teams to ensure orders are shipped accurately and on time.Tracking the status of orders and providing updates to clients.Customer ServiceAddressing client inquiries regarding order status, resolving issues, and providing excellent customer service.Communicating with internal teams (Sales, Customer Service, and Finance) to resolve order-related issues.ReportingMaintaining detailed and organized records of all orders and related transactions.Assisting with generating reports.Identifying and resolving issues that may arise during the order processing cycle.Cross-Functional IntegrationWork closely with sales, manufacturing, Shipping and other internal departments to ensure smooth order processing.QualityCollaborating with other departments, such as sales, manufacturing, and shipping, to identify defects and determine root cause.Processes replacement orders as necessary.Experience & SkillsEducation:High School Diploma, requiredAssociates Degree or equivalent work experience, preferredExperience:Minimum of 1 year of customer service experience, preferredProficient with order entry processes and software, preferredRequired Skills:Time management, organization, and planning.Strong verbal and written communication skills.Problem-solving, troubleshooting, and decision-making.Experience with Microsoft Office.Regular/dependable attendance.Flexibility of work hours, including overtime.Work Environment/Travel RequirementsOccasional travel related to other sites/corporate.Extended periods of office work on a computer and in team meetings.Physical RequirementsAbility to work in an office environment, with occasional trips to manufacturing.Lift up to 10 lbs.This job description outlines the general nature and level of work performed by employees within this classification. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Our BenefitsWe care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)Incentive Plans401(k) with employer contribution and matchEmployee Stock Purchase Plan with employer matchPaid Time Off (Vacation and Sick Time)Paid HolidaysTuition Reimbursement ProgramEmployee Assistance Program (EAP)Wellness ProgramTraining and Career ProgressionApogee and our brands are an Equal Opportunity Employer. Apogee Enterprises