Client Consultant

Job Purpose The Client Consultant supports Jackson's diversification by delivering high-touch service, operational coordination, and consultative guidance to consumers, financial professionals, and internal stakeholders. The Consultant facilitates the purchase and servicing of Jackson's suite of annuity products while ensuring adherence to regulatory standards and a superior client experience. The Client Consultant deepens relationships with internal stakeholders, prospective contract holders and their financial professionals (when appropriate) by providing knowledgeable, compliant, and efficient support throughout the sales process. Essential Responsibilities Work with marketing-sourced and advisor-referred leads to facilitate the sales process for annuity products. Educate consumers and referred clients on Jackson’s product offerings, identify opportunities to integrate annuities into their financial plans, present best‑interest product recommendations, and guide prospects through the application process. Communicate clearly, professionally, and in a timely manner with clients, financial professionals, and internal partners to ensure a seamless experience. Collaborate with internal stakeholders across Sales and Operations to ensure completeness and accuracy of application materials and provide an exemplary service experience. Partner with external stakeholders to assess prospective clients’ financial goals and circumstances and present appropriate annuity solutions that align with the client’s overall financial strategy. Manage opportunities and client documentation within customer relationship management systems; run illustrations and ensure accurate completion of new business applications. Handle trading and portfolio rebalancing and facilitate withdrawals for clients as required by product line and business model. Maintain accurate and timely client records, opportunity information, and other documentation in CRM and other systems. Support campaign execution, including consumer registration and orientation meetings. Support business initiatives by contributing to process documentation, promoting continuous improvement, and ensuring compliance with all firm and industry regulations. Act as a point of contact for Jackson employees participating in the Employee Purchase Program, provide expertise, and act as a resource to other Jackson teams. Assist with onboarding and training of new team members across departments, sharing best practices and supporting a culture of learning and collaboration. Perform other duties and/or projects as assigned. Knowledge, Skills and Abilities Strong knowledge of the insurance industry, particularly annuity products. Ability to analyze and compare annuity products. Ability to evaluate a client’s risk tolerance and make appropriate product recommendations. Demonstrated ability to interpret, explain, and communicate complex financial matters by phone with financial professionals and customers. Ability to work as a self‑starter within the framework of a team environment. Knowledge of the financial services industry and economic conditions. Knowledge of basic financial planning concepts, especially as it relates to income planning in retirement and taxation of investments. Knowledge of basic investment management concepts, especially related to risk management. Proven ability to pay attention to detail and multi‑task. Solid written and verbal communication skills. Qualifications Bachelor's Degree required.

1. years of experience in client‑facial or advisor support roles in the financial services industry required.
2. years of experience recommending financial products to retail customers preferred.

Experience using electronic annuity order entry systems preferred. Securities Industry Essentials (SIE) required. FINRA Series 6 or 7, FINRA Series 63, State Insurance License required. Benefits Jackson companies offer an outstanding benefits package including competitive pay, bonuses, comprehensive health insurance benefits, a matching 401(k) retirement plan, adoption assistance, education matching gift program, and dependent tuition program. Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally‑recognized disability, marital status, legally‑protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco‑free environments. Contact View email address on click.appcast.io for alternate formats for accommodation. To learn more about Jackson's financial strength and results, visit jackson.com. #J-18808-Ljbffr The Jackson National Life Insurance Company