Sr. Associate, Volunteerism Reporting & Data Enablement - Community Impact & Investment

Sr. Associate, Volunteerism Reporting & Data Enablement - Community Impact & Investment Community Impact and Investment is undergoing a multi‑year transformation to align its business strategy with social impact, launching innovative community‑focused investment approaches. The Associate Activation team fuels a culture of service and volunteerism across the enterprise by building, testing, and delivering services that empower associates to contribute to community initiatives. Key Responsibilities Harness and Leverage Data to Inform Decision Making : Utilize volunteer data from internal databases, surveys, and regulatory reporting; collaborate with Data Analysts to build Tableau dashboards that translate data into actionable tools; monitor and forecast volunteer engagement to meet regulatory targets. Mobilize Associates with a Business Mindset : Engage Community Champions to drive associate participation; provide data, resources, and best practices to amplify Capital One’s volunteer culture; capture and report volunteerism metrics, including regulatory qualification compliance and team progress. Build Repeatable Processes and Resources That Meet Customer Needs : Iterate and scale reporting models; partner with stakeholders to understand and deliver sustainable processes for associate volunteers and leaders; ensure tools meet enterprise support needs. Test, Learn, and Scale : Report KPIs for tools, programs, and interaction models; measure and track metrics; adjust strategy based on data insights; seek field perspectives to automate, streamline, and document work, enhancing team and partner capacity. Desired Traits & Skills Impact‑driven and ambitious; passionate about societal improvement. Excellent collaborator and relationship builder in a matrixed organization. Customer‑focused with a strategic mindset; able to handle complex, nuanced decision‑making. Process‑oriented and documentation‑savvy; enjoys creating efficient, repeatable workflows. Strong enablement mindset; loves building tools that empower others. Innovative problem solver who thrives on creative challenges. Results‑driven; demonstrates a bias toward action and obstacle removal. Basic Qualifications High School Diploma, GED, or equivalent certification. At least 1 year of experience working for a for‑profit company. At least 1 year of experience in program or project management. At least 1 year of experience creating and maintaining Tableau workbooks. Preferred Qualifications Experience in process management. Experience in volunteerism, talent engagement, or morale initiatives. Background in community organizing, nonprofit, or political work. 2+ years of Tableau workbook creation & maintenance for shared use and/or Tableau certification. 2+ years of for‑profit company experience. 2+ years of program or project management experience. Salary & Benefits Location‑specific ranges (full‑time): Richmond, VA: $87,700 - $100,100 (Sr. Project Manager) McLean, VA: $96,500 - $110,100 (Sr. Project Manager) Additional locations: salary aligned with local ranges. Part‑time salaries are pro‑rated. Eligible for performance‑based incentive compensation (cash bonuses and/or long‑term incentives). Capital One offers a comprehensive, inclusive benefits package covering health, financial, and other well‑being supports. EEO Statement Capital One is an equal‑opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace and will consider qualified applicants with a criminal history in a manner consistent with applicable laws. #J-18808-Ljbffr Capital One