Front Desk Agent

Crescent Hotels & Resorts - 10101 Grand Central Avenue - Responsibilities: Greet guests and register guests during check-in; input and retrieve information in the computer; promote hotel services and upsell to maximize occupancy; Assist guests with check-out, process payments and currency conversions, and relay messages to guests; Respond to guest inquiries and resolve issues in a timely, friendly manner; field guest complaints and conduct basic research to resolve them; Provide knowledge of hotel information, including room categories, rates, packages, and local area information