Field Services Technician

We are excited to add this position to the #Best Team In Telecom!

LiveOak Fiber is a fast-growing fiber broadband provider delivering high-speed, reliable internet to homes and businesses across the beautiful coasts of Florida and Georgia. Our mission is to improve quality of life in our communities through technology.

Employees enjoy 100% company-paid medical, dental, and vision coverage for themselves and their dependents, bonus potential, career development opportunities, and the chance to make a meaningful impact in the communities we serve.

At LiveOak Fiber, we are proud to be a different kind of service provider that puts people at the center of everything we do. Your work directly contributes to bringing critical infrastructure and opportunity to local communities while helping us connect more people to the services they rely on every day. We invest in employee development, career progression, and leadership programs designed to help you grow and succeed. You'll work alongside exceptional teammates in a collaborative, values-driven culture that combines experienced industry leaders with passionate local talent and supports growth, recognition, and connection. 

Position Overview & Purpose

The Field Services Technician will be the face of LiveOak Fiber to each of our customers as you install and maintain their new service. This role is key to our success in the market, and we are seeking the very best to staff these positions.

Essential Duties & Responsibilities

· Installs and repairs Active and Passive Optical Network systems in compliance with company technical standards from consumer service to exterior drop location.

· Install interior wiring

· Connect peripheral equipment

· Train customers on proper use of equipment

· Understand/apply FCC and NESC technical standards

· Maintain professional appearance and behavior at all times

· Maintain excellent attendance

· Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance

· Performs network troubleshooting including ping test, trace routes and speed test

· Other duties as assigned - which may include training other employees

Knowledge, Skills & Abilities

· Strong oral and written communications skills

· Outstanding working knowledge of Fiber based Field Operations

· Demonstrated leadership and teambuilding skills, including in cross functional teams and situations

· Process oriented, automation forward thinker

· Strong leadership and motivational skills to steer large field organization

Basic Qualifications & Competencies

· Able to interact with customers to present technical information to a non-technical audience

· Able to work independently

· Able to accurately measure distances using tapes and other measuring devices

· Able to accurately maintain records, logs, reports, work orders, etc.

· Able to handle escalations and time-critical issues

· Able to read street maps

· Able to work flexible hours as required, including evenings, weekends, and on-call shifts

· Must have a valid driver's license and good driving record

· Must be able to provide proof of eligibility to work in the U.S.

Preferred Qualifications & Competencies

·2 years’ experience as a field service technician

· Electrical or industry certifications

· You LOVE field services

Physical Demands & Working Environment

• Walking- up to 40%
• Standing- up to 35%
• Reaching- up to 55%
• Lifting and/or bending- up to 55%
• Work environment- indoors and outdoors
• Able to lift 50 pounds
• Travel: up to 10%

STATEMENT

The qualification requirements, physical demands, and work environment characteristics described in this job description are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully.

This job description in no way states or implies that the essential duties described are the only responsibilities involved in the position. The employee is required to follow any other instruction and to perform any other duties by any person authorized to give instructions or assignments.

This job description in no way states or implies a contract of employment. LiveOak Fiber reserves the right to modify this job description at their discretion at any time and will notify the employee of the change.

Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties and responsibilities.

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