Customer Support Representative

Job Description

Job Description

Customer Service Representative

Location: Waterford, CT
Compensation: $19.00–$22.00 per hour (based on experience)
Schedule: Monday–Friday | 8:00 AM–5:00 PM
Work Environment: Fully On-Site

About the Company

Join a respected leader in the marine outfitting industry with decades of experience serving boating and watersports enthusiasts. Our team is passionate about delivering exceptional service and expert guidance to customers across the marine community. We are seeking a motivated and customer-focused professional who enjoys problem-solving, building relationships, and helping customers find the right solutions for their boating needs.

Position Overview

As a Customer Service Representative, you will play a key role in delivering an outstanding customer experience across phone, email, and online channels. This position is ideal for someone who thrives in a fast-paced environment, communicates confidently, and has an interest in boating, marine equipment, or outdoor recreation. You’ll work alongside experienced industry professionals while gaining valuable product knowledge and career development opportunities.

Key Responsibilities

• Deliver exceptional customer support via phone, email, and live chat
• Assist customers with product selection and provide knowledgeable recommendations from a wide range of marine equipment and accessories
• Process customer orders accurately, including freight shipments and international shipping arrangements
• Resolve customer concerns efficiently while maintaining a professional and positive experience
• Follow up with customers to ensure satisfaction and build long-term relationships
• Support special orders, custom requests, and technical product inquiries
• Identify opportunities to upsell or cross-sell products through consultative customer interactions
• Stay informed on marine products, industry trends, and company offerings
• Collaborate with team members and assist with cross-functional projects as needed

QualificationsRequired

• High school diploma or equivalent
• Previous customer service, call center, or retail support experience
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Positive, team-oriented attitude with strong problem-solving abilities
• Comfortable using computers and learning new systems quickly

Preferred

• Knowledge of boating, marine products, or watersports industries
• Experience with specialty retail, technical products, or consultative sales
• Familiarity with freight coordination, shipping logistics, or international order processing

Work Environment

This role is based in a collaborative call center environment with regular use of phones and computer systems. Occasional interaction with warehouse and retail areas may require standing or walking. Success in this role requires adaptability, attention to detail, and a willingness to continuously learn.

Compensation & Benefits

• Competitive hourly pay: $19.00–$22.00 per hour, based on experience
• Stable Monday–Friday schedule with no weekends
• Opportunity for professional growth within the marine industry
• Supportive and experienced team environment
• Hands-on exposure to a unique and growing industry

Why Join Us?

If you’re passionate about customer service and enjoy working in an industry centered around boating and outdoor recreation, this is a great opportunity to build a rewarding career with a well-established company that values expertise, teamwork, and customer relationships.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.