Human Services Program Specialist

Salary: $60,538.00 - $92,010.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2026-54567-48815
Department: Department of Human Services
Division: HS Div Fe Serv Op
Opening Date: 07/20/2026
Closing Date: 8/3/2026 11:59 PM Eastern
Job Code: 48815
Position Number: 00044139
Union: SEIU Local 668
Bargaining Unit: F4
Pay Group: ST07
Bureau / Division Code: 00211945
Bureau / Division: Division of Fee-for-Service Operations
Worksite Address: 555 Walnut Street
Worksite Address: 6th Floor
City: Harrisburg, Pennsylvania
Zip Code: 17101
Contact Name: Winona Fedin
Contact Email: View email address on click.appcast.io


THE POSITION
Step into a role where your efforts make a direct and lasting impact! As a Human Services Program Specialist with the Department of Human Services, you will be part of a mission-driven team that helps individuals access the support they need. This role is ideal for someone who enjoys digging into details, working with others, and finding solutions. You will gain experience that strengthens both your professional skills and your connection to the community. Become part of a team that works every day to improve quality of life for Pennsylvanians!
DESCRIPTION OF WORK
This position focuses on reviewing service plans, as well as supporting home and community-based programs to ensure participants receive effective and appropriate services. The role involves collaboration, analysis, and communication to help protect the health and safety of individuals receiving long-term support. As a Human Services Program Specialist, you will perform the following duties:

• Service Plan Review: Review service plans to ensure services match participant needs and meet program requirements
• Data Evaluation: Analyze service trends and spending patterns to support effective decision making
• Case Collaboration: Coordinate with staff and stakeholders to manage complex participant situations
• Technical Assistance: Provide guidance to providers and Service Coordinators on program rules and service needs
• Issue Resolution: Investigate concerns, respond to inquiries, and assist with complaint resolution
• Program Support: Participate in meetings, training, and workgroups to support policy development and program improvement

Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our


Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.


Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*


Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01


Do you possess at least one year of full-time professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs?

• Yes
• No

02


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03


You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

04



WORK BEHAVIOR 1 - PROVIDE TECHNICAL ASSISTANCE
Provide technical assistance to home and community-based services (HCBS) waiver and program providers. Respond to questions and concerns and ensure compliance with federal and state regulations, waivers, policies, and procedures.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience providing HCBS WAIVER AND PROGRAM related technical assistance, answering questions, and ensuring compliance.
• B. I have experience providing HUMAN SERVICES related technical assistance, answering questions, and ensuring compliance. This was NOT related to HCBS waivers or programs.
• C. have experience providing technical assistance, answering questions, or ensuring compliance on any subject.
• D. I have successfully completed college-level coursework related to public relations, conflict resolution, communication, social work, or behavioral sciences.
• E. I have NO experience or coursework related to this work behavior.

05


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The duties you performed related to providing technical assistance or answering questions and the subject matter.
3. The duties you performed related to ensuring compliance and the subject matter.

06


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

07



WORK BEHAVIOR 2 - ANALYZE INFORMATION AND MAKE RECOMMENDATIONS
Analyze projects, policies, and regulatory actions or updates to determine any effect on Office of Long-Term Living (OLTL) processes and providers. Summarize information collected and provide recommendations for changes or corrections.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience analyzing projects, policies, and regulatory actions or updates to determine any effect on OLTL processes and providers; summarizing information collected; and providing recommendations for changes or corrections.
• B. I have experience analyzing projects, policies, or regulatory actions or updates to determine any effect on HUMAN SERVICES processes and providers; summarizing information collected; and providing recommendations for changes or corrections. This was NOT related to OLTL.
• C. I have experience analyzing information to determine any effect on processes or providers, summarizing information collected, and providing recommendations for changes or corrections.
• D. have successfully completed college-level coursework related to data analysis.
• E. I have NO experience or coursework related to this work behavior.

08


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience analyzing data and the subject matter.
3. The type(s) of recommendations you made.
4. Your level of responsibility.

09


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

10



WORK BEHAVIOR 3 - REVIEW AND APPROVE DOCUMENTS
Review and approve medical assistance forms, publications, enrollment and certification unit information, provider agreements, and other required documentation for completeness and compliance with policies, procedures, and regulations.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience reviewing and approving medical assistance forms, publications, enrollment and certification information, provider agreements, OR other required documentation for completeness and compliance with policies, procedures, and regulations. This was related to OFFICE OF LONG-TERM LIVING (OLTL) processes and providers.
• B. I have experience reviewing and approving forms, publications, enrollment and certification information, agreements, OR other required documentation for completeness and compliance with policies, procedures, and regulations. This was related to HUMAN SERVICES processes and providers.
• C. I have experience reviewing and approving forms, publications, enrollment or certification information, agreements, OR other documentation for completeness and compliance with policies, procedures, and regulations. This was NOT related to OLTL or human services processes.
• D. I have successfully completed college-level coursework or formal training related to proofreading, evaluation, or assessment.
• E. I have NO experience, coursework, or formal training related to this work behavior.

11


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience reviewing and approving documentation and the subject matter.
3. Your level of responsibility.

12


If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University/Training Source
2. Course Title
3. Credits/Clock Hours

13



WORK BEHAVIOR 4 - COORDINATE REVISION, MONITORING, AND MAINTENANCE OF APPLICATIONS
Coordinate the revision, monitoring, and maintenance of computer applications such as provider reimbursement and operations management information system (PROMISe™), home and community services information system (HCSIS), and Medicaid Management Information System (MMIS) which includes software requirement sessions, monitoring reporting requirements, and testing systems to ensure integrity of any changes to system implementations.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience coordinating the revision, monitoring, or maintenance of PROMISe™, HCSIS, and MMIS computer applications including software requirement sessions, monitoring reporting requirements, and testing systems.
• B. I have experience coordinating the revision, monitoring, or maintenance of HUMAN SERVICES computer applications including software requirement sessions, monitoring reporting requirements, and testing systems. This was NOT related to PROMISe™, HCSIS, or MMIS.
• C. I have experience coordinating the revision, monitoring, or maintenance of computer applications OR contributing to software requirement sessions, monitoring reporting requirements, or testing systems.
• D. I have successfully completed college-level coursework related to organizational communication.
• E. I have NO experience or coursework related to this work behavior.

14


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience revising, monitoring, or maintaining computer applications and the subject matter.
3. Your experience contributing to software requirement sessions, monitoring requirements, and testing systems and the subject matter.
4. Your level of responsibility.

15


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

16



WORK BEHAVIOR 5 - DATA ENTRY
Enter information from applications, enrollment forms, certifications, and other data into provider records and databases utilizing software programs such as provider reimbursement and operations management information system (PROMISe™), home and community services information system (HCSIS), and Medicaid Management Information System (MMIS), Adobe, Microsoft suite, and imaging systems to support data entry.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience entering information into PROMISe™, HCSIS and MMIS to record data AND utilizing software programs such as Adobe, Microsoft suite, and imaging systems to support data entry.
• B. I have experience entering information into a HUMAN SERVICES database to record data AND utilizing software programs such as Adobe, Microsoft suite, or imaging systems to support data entry. This was NOT related to PROMISe™, HCSIS and MMIS.
• C. I have experience entering information into a database OR using Adobe, Microsoft suite, or imaging systems.
• D. I have successfully completed college-level coursework related to data entry.
• E. I have NO experience or coursework related to this work behavior.

17


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience entering information into a database, the programs/databases you used, and the subject matter.
3. Your level of responsibility.

18


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

Required Question