Thrill Ambassador

Job Description

Job Description

Kelly Services in partnership with Nissan North America, is currently recruiting for a Customer Experience Coordinator   to join the team in Franklin, TN.

Pay: $26.00 per hour
In office Monday-Thursday 8am-5pm, Remote on Friday

Why you should apply to be a Customer Experience Coordinator   at Nissan:

• Competitive pay rate at $26.00 per hour.
• Opportunity to work with a respected, innovative automotive leader focused on mobility, operational excellence, and electrification of vehicles.
• Be part of a dynamic, collaborative, and people-focused team environment.
• Help drive customer loyalty and deliver white glove service to vehicle owners.

What’s a typical day as a - Customer Experience Coordinator ? You’ll be:

• Welcoming new vehicle owners, addressing questions or concerns, and proactively communicating about vehicle alerts and resolutions.
• Coordinating solutions for customer vehicle issues, dealer complaints, general inquiries, warranty policies, service contract policies, goodwill assistance requests, and part escalations while maintaining communication between customers and dealers.
• Providing technical support for complex customer cases, including technical application troubleshooting.
• Collaborating with internal departments to enhance the customer resolution process and supporting customer inquiries using available tools.
• Documenting all customer interactions, calls, and resolution steps according to company policies and procedures.
• Providing inbound phone support for the customer loyalty program and assisting with service campaign/recall information.

This job might be an outstanding fit if you:

• Have 1 to 3 years of directly related, professional-level experience in customer service, or call center
• Bachelor's Degree is required for this role no exceptions.
• Possess excellent analytical, interpersonal, oral, and written communication skills with a passion for serving others.
• Demonstrate strong conflict resolution, presentation, and organizational skills.
• Are accommodating, action-driven, and possess an outgoing personality.
• Have thorough computer skills and are comfortable with technology and process improvement, Salesforce experience preferred.

Perks:

• Weekly Pay
• 16paid holidays
• 10-15  days of Paid Time Off
• Enhanced Medical Benefits
• Kelly Perks-Discount Program

What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Thrill Ambassador today!

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.