Technical Program Manager - Seattle, WA

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick‑fil‑A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. We're looking for a Technical Program Manager (TPM) to drive the Data Quality program, a critical initiative to build a scalable, governed, and reliable data platform across the company. You'll partner with Data Engineering, Data Science, Infrastructure, Product, and Business teams to eliminate customer-facing data errors, reduce manual QA, and establish a single source of truth for metrics. About the role In this role, you'll lead the Data Governance Council (DGC), a cross‑functional body responsible for setting and enforcing data governance standards. The ideal candidate is a systems thinker who can translate technical complexity into clear, actionable plans and knows when to drive alignment versus when to let teams execute. What you’ll do Own and drive complex, cross‑functional technical programs from concept to launch, bringing clarity to ambiguous problem spaces. Steer program direction by proactively identifying risks and dependencies, driving alignment through strong stakeholder relationships. Drive the Data Quality program end‑to‑end, aligning initiatives across engineering, data, and product toward strategic goals. Lead the Data Governance Council (DGC), driving policy decisions on certification, contract standards, and metric ownership. Guide key workstreams including data contracts, pipeline observability, testing, lineage tracking, and freshness SLA compliance. Facilitate program OKRs, roadmaps, and execution plans while ensuring delivery through prioritization, dependency tracking, and blocker resolution. Champion data quality across the organization by enforcing metric definitions, SLAs, and clear ownership standards. What we’re looking for A Bachelor’s degree in a related field 7+ years experience as a technical program manager or related discipline. Proven track record of delivering complex technical programs in a matrixed organization. Strong experience with data‑related programs centered around quality, governance, or platform infrastructure. Ability to influence outcomes across teams without direct authority through trust, data, and clear communication. Technical fluency with data systems (comfortable reading code, writing SQL, understanding pipeline architecture). Comfort with ambiguity, shifting priorities, and high‑pressure environments. What else you need to know This role is based in our Seattle office location. All office‑based teams work onsite, five days a week. The base salary range for this role is $139,000 - $189,000 per year. Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications. Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance‑based bonus. Benefits Summary (USA Full‑Time Exempt Employees) Medical, dental, and vision insurance (multiple plans, incl. HSA options). Company‑paid life and disability insurance (short‑ and long‑term). Voluntary insurance: accident, critical illness, hospital indemnity. Optional supplemental life insurance for self, spouse, and children. 401(k). Health Savings Account (HSA) Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) Discretionary vacation days 8 paid holidays per year As set forth in Otter’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr Otter