Senior Director, Corporate Strategy

PagerDuty is a leader in Digital Operations Management. In an always‑on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. As Senior Director, Corporate Strategy, you will be a key strategic partner to the CEO and executive leadership team, responsible for analyzing market opportunities, driving strategic initiatives, and shaping PagerDuty’s growth trajectory in digital operations management and AI‑powered enterprise software. Reporting to the VP of Strategy and Corporate Development, you will operate at the tip of the spear—identifying opportunities, synthesizing insights, and delivering actionable recommendations that drive measurable business outcomes across the organization. This role requires domain expertise in enterprise software, DevOps, and AI strategy, combined with the ability to move rapidly from ambiguous problem statements to clear, data‑driven recommendations. You will partner directly with senior executives across product, engineering, finance, sales, and marketing to ensure strategic alignment and translate corporate strategy into executable plans with clear ownership and accountability. This role is expected to come into the San Francisco office 2 days per week as part of PagerDuty’s hybrid work model, so you can thrive in your new role and fully embrace being a Dutonian! Responsibilities Corporate Strategy & Execution: Partner with the CEO and leadership team to define and lead corporate strategy, including key priorities, objectives, goals, and measurable outcomes; drive end-to-end strategy execution—from problem framing and analysis through actionable recommendations and implementation plans; lead strategic initiatives that create cohesive customer experiences and drive fast decision‑making at the executive and board level AI & Technology Strategy: Serve as the subject matter expert on enterprise AI strategy, with deep knowledge of AI adoption trends, competitive landscape, and emerging agent platforms; identify and develop AI-driven opportunities and initiatives that translate PagerDuty’s AI investments into measurable business outcomes, providing recommendations on positioning, priorities, and go‑to‑market approaches Market Analysis & Financial Modeling: Conduct deep market analysis including TAM assessment, competitive positioning, emerging trends, and adjacency opportunities in DevOps, IT Ops, observability, and infrastructure software; build sophisticated financial models including P&L projections, investment scenarios, and return analysis for new markets, products, and strategic initiatives; evaluate strategic investments, pricing strategies, go‑to‑market models, and facilitate organizational prioritization with clear ROI analysis; support corporate development activities including market analysis for potential acquisitions and partnership synergies Cross‑Functional Leadership & Team Development: Serve as a senior trusted partner to the executive leadership team, influencing major strategic decisions, demonstrating the ability to lead strategic discussions and decision making; drive cross‑functional collaboration to ensure strategic initiatives align with corporate objectives and establish clear execution ownership; communicate complex strategic concepts clearly and concisely to both technical and business audiences, influencing thinking and driving alignment; lead, coach, and scale a high‑performing strategy team, fostering analytical rigor, bias for action, and accountability Basic Qualifications Domain Expertise: Deep expertise in DevOps, IT Operations, observability, monitoring, incident management, infrastructure software, or adjacent enterprise application/infrastructure markets—with demonstrated understanding of enterprise software business models, go‑to‑market strategies, competitive dynamics and how AI is transforming enterprise software Education & Experience: MBA from a top‑tier program (or equivalent work experience) and a prior Bachelor's degree with strong academic performance; 10+ years total work experience with several years of post‑MBA experience in corporate strategy roles at enterprise technology companies, top‑tier management consulting firm or comparable experience in a strategic role Strategic Execution & Analytics: Experience successfully managing strategic initiatives end‑to‑end—framing ambiguous problems, conducting research and analysis, synthesizing recommendations, and building actionable business and operational plans with demonstrated ability to move rapidly from problem to recommendation; exceptional analytical and financial modeling skills, with the ability to build complex financial models, investment scenarios, and ROI analyses Leadership & Communication: Proven success leading and developing high‑performing strategy or consulting teams; exceptional at building relationships, collaborating, and influencing senior executives and cross‑functional stakeholders; outstanding communicator who can convey complex ideas clearly and concisely in both business and technical discussions; bias for action as an entrepreneurial self‑starter who takes initiative, moves quickly, and delivers results in a fast‑paced, high‑growth environment Preferred Qualifications Industry Experience: Deep experience shaping enterprise AI strategy at leading enterprise software companies in DevOps, observability, monitoring, incident management, infrastructure software, or IT operations platforms Growth & M&A Experience: Strong track record in identifying and evaluating new market opportunities and supporting M&A initiatives including market analysis, synergy assessment, and integration planning Executive Presence & Board Experience: Proven ability to engage C‑level leaders and board‑level audiences with the experience in leading strategic discussions, facilitating ambiguous, open‑ended strategic conversations and driving them to actionable outcomes The base salary range for this position is 180,000 – 303,600 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job‑related knowledge, skills/competencies and experience. PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in selected regions (specific restrictions apply). Our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country‑specific offerings, on our benefits site. Benefits may include: Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty – companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Mental wellness programs PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email View email address on click.appcast.io and we will work with you to meet your accessibility needs. PagerDuty uses the E‑Verify employment verification program. #J-18808-Ljbffr Pager