IT Support Technician

Job Description

Job Description

Location: On-site / field-based with local client travel

Travel: Up to 50%

Employment Type: Full-time

Job Purpose

The Information Technology Support Technician provides onsite technical support to clients in an efficient, effective, and accurate manner. This role supports help desk operations as part of the local team and serves as a resource for help desk calls.

What You’ll Do

• Perform onsite installation, maintenance, and repair of client and company equipment
• Serve as the technical resource for scheduled client support appointments
• Act as the onsite point of contact for clients
• Provide Support Desk and queue support as needed, including diagnosing and resolving advanced issues
• Maintain communication with clients and ensure timely follow-up through resolution
• Participate in on-call and after-hours support rotation, including weekends
• Complete accurate ticket documentation, time entries, and closure notes
• Maintain and update internal technical documentation for company and client environments
• Continue building knowledge of support procedures, products, and services
• Recommend process improvements and procedure modifications
• Deliver excellent customer service and a positive client experience
• Follow company processes and support applicable regulatory requirements
• Participate in internal and external technical strategy and consulting meetings
• Perform other duties as assigned

What We’re Looking For

• Degree in a related field, or equivalent experience
• 3+ years of related experience working independently in the field or at client sites
• 5+ years of related IT experience
• 1–5 years of experience in an MSP environment preferred
• Certifications or equivalent experience in A+, Security+, and Network+
• Strong troubleshooting skills across a broad range of technologies
• Experience with:
• PC hardware, Macs, printers, scanners, peripherals, mobile devices, and servers
• Windows PC and Server operating systems
• Citrix, VMware, MS Office products, and Mac OS
• Terminal server environments, networking, LAN, WAN, and UTMs
• Strong verbal and written communication skills
• Excellent customer service and relationship-building skills
• Ability to multitask in a fast-paced, team-oriented environment
• Strong organization and attention to detail
• Enjoy working with people, solving problems, and learning new things
• Reliable personal vehicle and valid Georgia Driver’s License required
• Willingness to travel up to 50%

Work Environment

• Professional, climate-controlled indoor office setting
• Shared workspace with frequent in-person interaction and face-to-face meetings
• Requires regular on-site presence during designated business hours
• Daily use of company-provided hardware, high-speed networks, and office infrastructure

Physical Requirements

• Regular use of a computer, keyboard, mouse, printer, and other office equipment
• Ability to lift, carry, and move IT equipment, including servers and UPS batteries, weighing 50+ pounds
• Ability to bend, stoop, kneel, reach, and work in tight spaces such as under desks or in server racks
• Good hand-eye coordination for cable termination, hardware handling, and tool use
• Ability to stand, walk, and work in awkward positions for extended periods while troubleshooting

Why Join Us

If you enjoy solving problems, helping people, and working with technology in a hands-on environment, this role offers the opportunity to make a real impact while growing your technical career.

MIS Solutions is a leading Managed IT Services firm specializing in providing comprehensive technology solutions to businesses of all sizes. With a proven track record dating back to 1995 of excellence and a commitment to innovation, we help our clients streamline their IT operations, improve efficiency, and drive business growth. Join our dynamic team and be a part of a company that's shaping the future of IT services.

Company Description

MIS Solutions is a leading Managed IT Services firm specializing in providing comprehensive technology solutions to businesses of all sizes. With a proven track record dating back to 1995 of excellence and a commitment to innovation, we help our clients streamline their IT operations, improve efficiency, and drive business growth. Join our dynamic team and be a part of a company that's shaping the future of IT services.