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Healthcare IT Customer Success Leader

Jobtailor

  • Oversee all customer relationships and communications
  • Responsible to ensuring overall customer satisfaction, and that all SLAs are met
  • Help manage all implementations and ensure that all timelines are met
  • Serve as a direct contact to clients and answer day-to-day questions
  • Support product implementation activities
  • Manage the client’s product once it is in a production environment
  • Report to the ITS Manager of Community Connect
Requirements Masters degree, or Bachelors degree in related field with 2 years of relevant customer service experience, or Associates degree in related field with 4 years of relevant customer service experience, or 6 years of relevant customer service experience Preferred degree in business, Management, Healthcare Administration, or related field Strong interaction and customer service skills required, with the ability to resolve conflicts Epic experience preferred Completion of Epic Connect Success Manager training within 6 months of hire ATS Optimization Keywords Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings. Hard Skills customer service conflict resolution product implementation Soft Skills customer satisfaction communication relationship management time management Certifications & Qualifications Epic Connect Success Manager training #J-18808-Ljbffr Jobtailor

Vacancy posted 1 day ago
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