Contents Working Supervisor

Job Description

Job Description

Position Summary / Purpose

Create high levels of customer satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of our fire, water and contents cleaning services.

Facilitate the timely and profitable delivery of all services required to process contents and restore damaged personal property to its pre-loss condition.

Principle Duties and Responsibilities

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  Coordinate estimates from subcontractors
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  On-board new customers
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  Close content jobs with customers
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  Coordinate laborers and cleaners with scheduler
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  Coordinate subcontractors with scheduler
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  Maintain inventory of materials needed for contents cleaning projects
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  Coordinate the packing and inventorying of damaged contents for processing
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  Perform production work as needed
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  Perform minor repairs on equipment
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  Communicate with customers and conduct in-home assessment as needed
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  Maintain project files
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  Ensure technicians are meeting their required daily goals
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  Train new and current content leads and technicians
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  Maintain safety with equipment
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  Maintain safe and clean warehouse

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  Coordinate and dispose of total loss inventory

• Detailed records

• Tracking chronology of events
• Detailed photos
• Detailed tracking of technicians
• Ensure work is completed accurately and within time constraints
• Supply inventory
• Maintain job spreadsheet

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  Ensure job note entered in DASH daily for current active jobs
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  Supervise daily activities of technicians
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  Is detail oriented
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  Has follow-through
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  Is organized
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  Enjoys problem solving
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  Has a positive attitude

Additional Duties and Responsibilities

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  Attend company meetings

Decision Rights and Authority

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  Schedule cleaners and laborers
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  Provides input to and assists in development of strategic goals

Working Relationships and Scope

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  Works with Managers to review and oversee job processing
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  Works with Contents Manager in hiring, development and discharge of contents processing personnel

Performance Competencies

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  Oral Communication – the individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one, small and large group situations.  Adaptable and able to think on his/her feet.
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  Written Communication – Writes clear, precise, well organized letters, proposals and emails. The individual edits work for spelling and grammar and is able to read and interpret written information.  Uses appropriate vocabulary and grammar.
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  Team Building – Achieves cohesion and effective team spirit with peers and subordinates. Able to build a cohesive production staff balancing short-term and long-term needs Sustains a climate characterized by open, honest relationships where differences are constructively addressed rather than ignored, suppressed or denied.
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  Planning & Organizing – Understands the short-term priorities for the Contents Department and fit with the other departments. Coordinates plans with other managers.
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  Dependability – the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
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  Technology – the individual regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed, effectively uses communication devices and technology to collect, review and forward field activity reporting.

Qualifications - Knowledge, Skills and Abilities

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  Education and Experience

College degree desired or four (4) years in cleaning / restoration industry with a High School or GED is desireable (not mandatory). With team leader or supervisory responsibility experience preferred. 

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  Technical skills
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  Bilingual (Preferred)

Advanced technical skills, experience, and certification in the area of contents packing and processing.

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  Mathematical skills

Adequate math skills.  Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining.  

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  Computer skills

Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel.  Experience with Xactimate software is a plus

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  Listening skills

Effective in receiving feedback and input from employees, probing for additional information or unspoken issues and providing timely response.

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  Certificates, Licenses and Registrations

None required for this position

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear.  The employee is frequently required to stand and walk.  The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds.

Working Conditions

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  The work of this position is predominantly carried out in a shop or job site environment. Daily exposure to the shop where vehicles and equipment are housed and maintained and where contents are processed is expected.   Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred, and mold or other organic growth exists.
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  Noise level in the work environment is moderate to high