Technical Support Specialist

Position Type: Long term Contract role with potential extensions(12 months to begin with)

JOB ID: EY1JP00003001

Pay rate: $46.85/hour on W2 Job Description Looking for Technical Support Specialist with experience in IT support(MacOS and Windows) and conference rooms/AV support-Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks) Technical Responsibilities of an On-Site technician Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc. ServiceNow ticket management; prioritizing tickets and awareness of SLAs Supporting Microsoft Windows and MAC operating systems Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365 Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process. Printer support (installation, configuration, relocation, and troubleshooting) Event and Meeting Support (may occur on-site or off-site) Occasional travel may be required to support other EY locations, client engagement sites, or off-site events Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices) VIP/White Glove support Microsoft Surface Hubs - Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary. Crestron - Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings. Microsoft Teams Rooms - Diagnose and resolve connectivity issues for MTR's and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR's user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks) #J-18808-Ljbffr ACL Digital