IT Application Support Analyst

NKSFB, LLC is the largest business management firm in the country, with more than 650 employees working from seven offices in the Los Angeles and New York City area. We work alongside the world’s top artists in music, film, and television, as well as athletes, executives, entrepreneurs, and other high achievers, offering a sophisticated range of concierge-style services to meet their lifestyle management needs. Your Role The Application Support Analyst is part of the IT Applications Support team, focused on supporting the firm’s business applications. The role manages application access, resolves application‑related tickets, and handles escalated issues while partnering with the Helpdesk, IT Services, business teams, vendors, and other IT groups. Success in this position requires strong attention to detail, sound judgment, clear communication, and the ability to manage priorities in a fast‑paced professional services environment. The ideal candidate is service‑oriented, organized, proactive, and skilled in user support, application troubleshooting, process documentation, and identifying improvements through AI, automation, workflow tools, and process optimization. What You Will Do Support business applications across tax, audit, business management, document management, workflow, collaboration, client service, and administrative functions. Troubleshoot application issues including access, authentication, permissions, configuration, licensing, and other application‑related incidents. Manage application administration such as user setup, access changes, permissions updates, and license management, coordinating with Helpdesk and IT Services for onboarding, transfers, and offboarding. Access reviews, license cleanup, and access removal to maintain security, compliance, and cost control. Work with vendors and IT teams to accelerate and resolve issues that require external or cross‑team involvement. Ensure applications are documented and supported, tested for compatibility, and included in standard deployment and onboarding processes. Provide support during upgrades and changes including system updates, migrations, onboarding/offboarding cycles, and other high‑demand or business‑managed tickets with clear ownership, accurate notes, timely updates, and follow‑through. Prioritize work based on urgency, impact, deadlines, and direction from the Helpdesk Supervisor. Identify recurring issues and documentation gaps to support process improvement. Maintain documentation including knowledge base articles, troubleshooting guides, and user instructions. Share application knowledge to improve handoffs, reduce escalations, and support cross‑training. Provide back‑up support during absences, peak periods, or urgent needs. Identify automation opportunities across repetitive tasks, recurring tickets, and workflow gaps. Use approved AI tools for troubleshooting, documentation, ticket analysis, and workflow improvement. Collaborate on automation initiatives with IT leadership to enhance support through scripting, reporting, templates, and workflow tools. Follow security policies when using AI or automation, especially with confidential data. Stay current on emerging methods to improve accuracy, efficiency, and user experience. Perform other related duties as assigned. What Do You Need to Succeed Bachelor’s degree in computer science, Information Systems, or a related field, or an equivalent combination of education and relevant work experience. 3 to 5 years of experience in software application support preferred. Communicate professionally with users, IT teams, vendors, and stakeholders. Escalate issues appropriately when additional support or vendor involvement is required. Provide updates to leadership on ticket status, risks, priorities, and improvement opportunities. Maintain confidentiality when handling access, firm data, and client information. Support a team‑oriented environment with responsiveness and professionalism. Perform related duties as assigned. Experience supporting business applications in a professional service, accounting, financial services, legal, or similar environment. Experience troubleshooting application access, permissions, authentication, licensing, user configuration, and application error issues. Experience working in a Windows environment. Proficiency with Microsoft Office. Experience working in a ticketing system such as ServiceNow, Jira, or Zendesk. Basic knowledge of Active Directory including user and group management. Familiarity with scripting, AI, and/or automation tools. Coursework or experience in accounting and/or bookkeeping. Familiarity with business management, audit, and tax processes and applications. What Will Set You Apart Strong organizational and time management skills. High attention to detail and accuracy. Sound judgment and discretion. Excellent interpersonal and communication skills. Strong analytical and problem‑solving abilities. Ability to work collaboratively and effectively with others. Ability to manage and prioritize multiple tasks. Proactive mindset with an interest in improving processes, not just executing them. Capacity to manage multiple projects with competing deadlines and priorities. Commitment to maintaining confidentiality. Salary Range The salary range for this role is $75,000 - $95,000 and represents the firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon several factors, including but not limited to the candidate’s relevant experience, qualifications, and location. What We Offer Accrue 15 PTO days annually, giving you time to rest and recharge. A 401(k) plan with quarterly employer match contributions, when eligible, to help you build your financial future. Ten paid holidays each year, plus one extra floating holiday for added flexibility. Summer work hours, to allow you to leave work early on designated dates. Hybrid work schedules, if applicable, to increase commute convenience. Comprehensive medical, dental, and vision coverage to support your health and wellness. Access to Flexible Spending Accounts to help manage eligible healthcare and dependent care expenses. Basic Life and AD&D insurance for added peace of mind. Voluntary Life and AD&D coverage for additional protection. Long‑term Disability benefits to support you during unexpected challenges. Voluntary Critical Illness, Cancer, Hospital Indemnity, and Accident coverage for expanded financial security. Wellness activities to promote awareness of the importance of your health across all aspects of your life. Pet insurance options so your furry family members are covered too. Requirements: The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Employees will also perform other duties as assigned. NKSFB, LLC is an Equal Opportunity Employer and is committed to diversity and inclusion. If you’re a qualified candidate with a disability and you need a reasonable accommodation to apply for this position, please contact us at View email address on click.appcast.io. We collect your personal information when you apply for employment at NKSFB, LLC. To learn more about our data privacy practices, please view our Employee Privacy Policy. #J-18808-Ljbffr