Quality Assurance Technician

Description Are you passionate about delivering high-quality products and ensuring every detail meets exacting standards? Franklin Display Group is seeking a dedicated and detail-oriented Quality Assurance Technician to join our team. In this dynamic role, you will use your skills in quality assurance playing a key role in maintaining production quality and driving continuous improvement. With a focus on inspecting steel and wire products and maintaining quality systems, this position is perfect for someone who thrives in a fast-paced manufacturing environment and takes pride in upholding exceptional standards. If you’re ready to contribute your expertise and inspire others to achieve excellence, we’d love to hear from you! Requirements Key Responsibilities Oversee product inspections across all manufacturing stages. Lead internal audits, corrective actions, and continuous improvement initiatives. Serve as the main contact for customer audits. Lead root cause analysis of nonconformances using tools like 5 Whys, 8Ds, and Fishbone diagrams. Develop and maintain test plans, sampling standards, and inspection protocols. Manage supplier quality performance, including incoming inspections and corrective actions. Communicate with vendors and customers to resolve quality concerns and complaints. Implement and maintain vendor evaluations and supplier scorecards. Evaluate the quality of materials or products and advise customers, production, & engineering on technical or procedural issues Travel to vendor sites to ensure Franklin quality is maintained. Promote a quality-first culture across all departments. Work alongside Engineering and Production when non-conformities are found to determine final decision to pass or not. Take initiative to improve processes which affect quality. Maintain relationships with all department managers. Participate in training and meetings. Qualifications and Skills 3–5+ years of experience in a quality or quality engineering role. Working knowledge of ISO 9001. Proficient in measurement tools such as calipers, micrometers, and tape measures. Strong understanding of engineering drawings and technical specifications. Demonstrated success sustaining quality systems and controls. Strong problem-solving, critical thinking, and communication skills. Proficiency with Microsoft Office Suite (Excel, Word) and QMS or ERP systems. Experience in wire forming, metal fabrication, or similar manufacturing environment. Proficiency in using hand tools (e.g., screwdrivers, wrenches) and small power tools. Flexibility to manage various tasks and adapt to changing priorities. Strong communication skills and ability to work in a team environment. Work Environment & Physical Requirements The Quality Technician works in a production environment where safety glasses and safety-toe shoes, must be worn at all times. The workspace includes exposure to temperature variations ranging from 45°F to 110°F, as well as fumes, solvents, and dust, with occasional handling of hazardous chemicals or oils. The role requires frequent lifting of boxes weighing up to 55 pounds from the floor to table or pallet heights, along with continuous standing and walking throughout an 8-hour shift. The position also involves pushing and pulling stacks of parts weighing up to 200 pounds over distances of up to 100 feet. Employees must be able to regularly bend, squat, twist, and stoop during product handling tasks. Frequent wrist manipulation is required for inserting and removing parts from machinery. Benefits Health, Dental, and Vision Insurance 401-K Matching Paid Time Off Holidays Life Insurance Flex Spending Account Pay Range $26 - $30/hour #J-18808-Ljbffr