Facility Manager

Facility Manager

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfill dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

The Facility Manager at an RV resort oversees the maintenance, repair, and overall condition of the resort's infrastructure, including utilities, grounds, and amenities. They ensure that the resort remains in top operating condition, coordinating routine maintenance and emergency repairs as needed. Additionally, the Facility Manager supervises maintenance staff, manages vendor relationships, and ensures compliance with safety regulations. They play a key role in creating a positive guest experience by maintaining high standards of cleanliness and functionality throughout the resort.

Performance Objectives:

• Establish, prioritize, and follow up on daily maintenance work to be completed by the maintenance team.
• Ensure the efficient and thorough completion of assigned work orders.
• Oversee maintenance projects and manage on-site contractors.
• Establish emergency maintenance on-call schedule.
• Assist in all aspects of resort maintenance and repair of grounds, facilities, amenities, and various utility systems.
• Perform duties in a safe manner, adhering to all safety procedures and properly using safety equipment.
• Ensure proper maintenance of all community vehicles and equipment.
• Ensure safe storage of all hazardous chemicals/equipment.
• Maintain inventory of equipment, tools, and supplies.
• Conduct regular inspections of RV guest sites and issue rule reminders, violation notices and follow-ups in accordance with resort guidelines.
• Participate in the selection of contractual services as needed in the Resort.
• Assist the community manager with aspects of the Capital Expenditures Program, including reviewing budget variances, as needed.
• Ensure adherence to all company operating procedures.
• Responsible for the maintenance budget.

Key Competencies:

1. Customer Service Skills: Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence
2. Effective Communication: Ability to convey information clearly and persuasively to individuals and groups of customers or associates
3. Adaptability: Capable of applying common sense understanding to carry out instructions provided in various formats, whether written, oral, or diagram form
4. Problem-Solving Abilities: Skilled in addressing challenges that may arise, particularly those involving multiple variables in standardized situations
5. Maintenance Management: Demonstrated ability to establish, prioritize, and oversee daily maintenance tasks for the maintenance team, ensuring efficient completion and thoroughness. Skilled in coordinating maintenance projects and managing on-site contractors to achieve timely and satisfactory results
6. Facility Maintenance Expertise: Experienced in all aspects of ground and facility maintenance, including repair of amenities and various utility systems. Capable of prioritizing tasks and following up on completed work to ensure the upkeep of the facility
7. Compliance and Safety: Thorough understanding and adherence to health, safety, and OSHA standards in all maintenance activities. Proficient in the safe use of equipment and proper handling of hazardous chemicals, ensuring the safety of oneself and others
8. Inventory Management: Competent in maintaining inventory of equipment, tools, and supplies, ensuring availability when needed for maintenance tasks
9. Leadership and Collaboration: Skilled in collaborating with General Manager to establish maintenance schedules, emergency protocols, and capital expenditure plans. Able to lead a maintenance team effectively, providing guidance and support as needed

Education & Experience:

• High School Diploma or equivalent.
• Prior experience in facility maintenance or related field preferred.
• Familiarity with common maintenance tools and equipment.
• Knowledge of health, safety, and OSHA standards preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Flexibility to work varying schedules, including weekends and holidays if necessary.

Physical Requirements:

• Constantly stand, walk, push, pull, lift grasp, bend and kneel; Frequently use arms and hands
• Manual dexterity for using facility equipment
• Clear vision and hearing to communicate effectively
• Capability to lift up and carry up to 50 pounds

Benefits:

• Medical, Dental, and Vision Insurance
• Employer Paid Life Insurance
• Voluntary STD, LTD, Accidental, and Critical Illness
• PTO and 11 Paid Holidays
• 401k & 401k Matching
• Working in an inclusive community
• Enjoy a complimentary visit to one of our resorts

Commitment to Diversity:

Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.