UX/CX Program Manager

DescriptionKforce is immediately seeking an experienced UX/CX Program Manager in support of our enterprise telecommunications and mass media client based in Stamford, CT.Summary:The UX/CX Program Manager drives the operational backbone of the customer experience and design organization, turning ambitious product goals into well-sequenced, cross-functionally coordinated programs of work. This role sits at the intersection of project management and user experience: you bring structure, rigor, and repeatable process to how CX and design teams plan, prioritize, and deliver, while never losing sight of the end goal: better experiences for customers.You will partner closely with Customer Research teams, UX/CX designers, Strategists, Product Teams, and IT teams, and the content team to plan projects, define milestones, identify and mitigate risk, and keep complex, fast-moving initiatives on track.Success in this role looks like: stakeholders trust the process, deadlines are met without sacrificing design quality, and the organization gets measurably better at collaborating across disciplines over time.This is a highly cross-functional role best suited to someone who is equal parts organized operator and empathetic communicator; someone who can bring order to ambiguity without becoming a bottleneck, and who genuinely enjoys making other people's work better.Responsibilities:* Develop scalable, and repeatable processes that drive seamless cross-functional collaboration and handoffs between team* Plan and manage fast-moving, multi-stakeholder programs; Build project plans, define milestones, track dependencies, and proactively surface and resolve risks* Facilitate program rituals (planning sessions, status reviews, retrospectives) that keep teams informed and aligned without adding unnecessary overheadRequirements* 3-5 years of experience* Experience working directly with and understanding the needs of UX/CX disciplines (e.g., UX/CX design, UX research, strategy)* Experience managing risks (e.g., operational, product, team health).Job TypeContractCompensation45 - $59