Service Desk lead
Yochana
Job Title
Manage and lead the Service Desk and Global Account Management (GAM) teams, ensuring alignment with industry best practices.
Drive onboarding of new mergers and acquisitions (M&A) into provisioning systems, enterprise standards, and communication protocols.
Oversee end-user computing (EUC) support, ensuring consistent and user-friendly service delivery.
Implement and govern SOPs, ticket hygiene, and service quality metrics across teams.
Ensure effective use and continuous enhancement of the Self-Service Portal for end users.
Collaborate with internal stakeholders to integrate enterprise tools, identity management, and service workflows.
Monitor SLA adherence and ensure timely resolution of incidents, requests, and provisioning tasks.
Develop and mentor team members, managing staffing, training, and performance reviews.
Standardize and optimize service desk and GAM processes across regions and accounts.
Conduct regular service reviews with clients and internal stakeholders, driving continuous improvement.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Service Desk lead in Cary, NC vacancy
- ...Role - Service desk lead Location - Morrisville, NC(Onsite) Contract-6+ Months Job Description To lead the delivery of Service Desk & support functions like incident & change management and all supporting activities associated with Application & Infra Management...SuggestedContract workRemote workFlexible hours
VDart
Morrisville, NC3 days ago $84.9k - $154.5k
...The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point...SuggestedContract workWork at officeShift workASM Research, An Accenture Federal Services Company
Raleigh, NC3 days ago- ...PEOPLE AS WE ARE ABOUT OUR MISSION. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit... ...that the customer is satisfied with company projects and services. Works closely with the Customer Success Manager (CSM) and oversees...SuggestedFull timeContract workWork experience placementWork at officeLocal areaImmediate startWork visaFlexible hours
- ...compassionate Dental Office Manager to join our team (primarily fee for service practice). We want our team members to partner with us in taking... ...Is committed to the practice and doing great work Leads with confidence and care What you will receive:...SuggestedPermanent employmentFull timeTemporary workWork at office
North State Dental Partners
Cary, NC1 day ago $65k
...Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. Role Overview: As...SuggestedFull timeFlexible hoursLomenick Agency
Morrisville, NC5 days ago- ...Technician / Optician Cary, NC EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national... ...locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. Summary An Optical Technician...Work at office
- ...Strong IT skills in AD, Networking, Windows Admin, and customer service. Will also REQUIRE GMP/GLP experience (specifically working with... ...data transfer from instrument controllers to enterprise storage. Lead or support Windows 11 upgrades for GxP lab systems. Collaborate...Contract workMonday to FridayShift work
- ...contribution from SAS. Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. An industry‑leading 401(k) plan. Tuition Assistance Program and resources to support your development. Generous time away including vacation, paid...Full timeFlexible hours
$79.05k - $117.7k
...functional teams, including engineering, product management, and sales, to resolve technical problems and improve our products and services. Key Responsibilities Provide advanced technical support to customers via phone, email, and chat. Troubleshoot and resolve...Work experience placementWork at officeLocal area$16 - $35 per hour
...Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles...Hourly payFull timeShift workNight shiftAfternoon shiftHilton
Morrisville, NC4 days ago- ...ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a... .... Successfully identify and hand off small business leads. Support team initiatives and create an inclusive environment...Base plus commissionFull timePart timeShift work
- ...visit a pleasant and satisfying experience. This requires accurately and efficiently operating the cash register, providing various services at the customer service counter, and maintaining security and control of all funds in the cash register. Perform duties of floor...Part time
Harris Teeter
Cary, NC5 days ago - About the Job Higher Level BCSP Cert Required CHST / GSP / ASP / CSP You will provide support to the Project Staff and the Concrete Strategies safety team in an effort to execute corporate safety and health standards and procedures in compliance with Federal...Full timeFor subcontractorWork at officeLocal areaImmediate startFlexible hours
B & B CONCRETE CO. INC
Cary, NC1 day ago - ...transportation, private aviation/jet, and other travel-related services. Support selected global travel sub-categories or act as a subject... ...matter expert for global travel initiatives. TMC Management: Lead TMC evaluation, selection, implementation, governance, and...Local area
$15 - $18.69 per hour
...Client Service Coordinator The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates...Hourly payMinimum wageFull timeLocal areaShift workAfternoon shiftBanfield
Cary, NC2 days ago- ...with office flow, supply inventory, team member training and other duties as assigned or needed within the office. ~ Assist leading the office by guiding them to success through focused support and coaching as directed by the Office Manager. ~ Handle team...Full timeWork at office
Eyecarecenter
Cary, NC1 day ago - ...understanding of the customer’s business to sell products and services offered by the Company to current and new customers. This position... ...a network of sources from which to identify new sales leads. Communicates with customers and leads to identify and understand...Full timeWork at officeLocal area
Zatkoff Seals & Packings
Raleigh, NC4 hours ago - ...needs. Some weekends and evenings will be required. The Client Service Supervisor (CSS) guides the daily activities of the Client Services... ...opportunities to advance in their career. To transform and lead the industry through innovative quality medicine and care, we understand...Flexible hoursShift workWeekend workAfternoon shift
BluePearl
Cary, NC1 day ago $60k
...people take action? Do you enjoy consultative conversations that lead to real outcomes? Carolina Family Estate Planning is seeking... ...-making process and help them move forward with estate planning services. This is a high-impact, client-facing role where success is driven...Full timeMonday to FridayCarolina Family Estate Planning
Cary, NC5 days ago$15 - $18.69 per hour
...Browse Jobs. SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through... ...Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to...Hourly payMinimum wageFull timeTemporary workPart timeFlexible hoursAfternoon shiftBanfield
Morrisville, NC2 days ago$15 - $18.69 per hour
...Client Service Coordinator The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes... ...Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to...Hourly payMinimum wageFull timeTemporary workPart timeFlexible hoursAfternoon shiftBanfield
Morrisville, NC1 day ago$90k - $100k
...Piper Companies is seeking a Contact Call Center Manager for a leading organization within the Raleigh Durham, North Carolina area. The... ...operational expertise and a passion for team development and service excellence. Responsibilities Manage day-to-day operations of a...Piper Companies
Raleigh, NC2 days ago- ...support clients and contractors. Responsibilities include managing relationships, inspecting contractor performance, and developing service strategies. The ideal candidate has 2+ years in sales/management in facility management, strong attention to detail, and excellent...For contractors
City Wide
Morrisville, NC2 days ago - ...Sales Coordinator We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary... ...by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in,...Live inWork at officeLocal areaFlexible hours
Lennar Homes
Morrisville, NC4 days ago $54k
...Carolina Job Description As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that...Local areaImmediate startRemote workFlexible hoursHcltech
Cary, NC1 day ago- ...Foundation Risk Partners in Apex, NC is seeking an Employee Benefits Account Manager to deliver exceptional service for employee benefit clients and manage policy renewals and additions. You will collaborate with producers on renewal strategies, maintain client relationships...
Foundation Risk Partners
Apex, NC1 day ago - Retail Operations Job Requisition Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve customers in 16 states from Virginia to Florida.
Food Lion
Apex, NC2 days ago - A large IT staffing company is seeking a candidate for a technical support role based in Cary, NC. The ideal candidate will have experience in desktop support, strong problem-solving skills, and familiarity with ITIL practices. Responsibilities include diagnosing hardware...Contract work
- Role Overview IT Support Manager - responsible for leading and coaching a team of help desk technicians, managing daily support operations, and maintaining service quality for a North American enterprise that uses Prophet 21, M365, MDM, AD, and infrastructure tools. Social...Permanent employmentRemote work1 day per week
- ...coaching and desires to GROW. Qualifications: ~1099 Independent Contractor ~100% Commission ~ Full-Time ~ Part-Time ~ Warm Lead Driven ~ Free QUALITY Training This opportunity will match or exceed all of your income goals. Do you want to create extra...Extra incomeFull timePart timeFor contractorsWork from home
Barnhart Financial Group
Morrisville, NC9 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk lead. Be the first to apply!
