Service Desk lead

Yochana

Job Title

Manage and lead the Service Desk and Global Account Management (GAM) teams, ensuring alignment with industry best practices.

Drive onboarding of new mergers and acquisitions (M&A) into provisioning systems, enterprise standards, and communication protocols.

Oversee end-user computing (EUC) support, ensuring consistent and user-friendly service delivery.

Implement and govern SOPs, ticket hygiene, and service quality metrics across teams.

Ensure effective use and continuous enhancement of the Self-Service Portal for end users.

Collaborate with internal stakeholders to integrate enterprise tools, identity management, and service workflows.

Monitor SLA adherence and ensure timely resolution of incidents, requests, and provisioning tasks.

Develop and mentor team members, managing staffing, training, and performance reviews.

Standardize and optimize service desk and GAM processes across regions and accounts.

Conduct regular service reviews with clients and internal stakeholders, driving continuous improvement.

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Service Desk lead in Cary, NC vacancy

Service Desk Lead
$84.9k - $154.5k
...The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point...
Suggested
Contract work
Work at office
Shift work
ASM Research, An Accenture Federal Services Company
Raleigh, NC
1 day ago
Microsoft 365 Support Engineer
...Microsoft 365 – Collaboration Services and SharePoint Responsibilities: • Support day-to-day aspects of the level 2 Support for Microsoft 365 and related services • Ensure to handle the tickets within the Service Levels and maintain the quality of resolution provided...
Suggested
Full time
Work experience placement
Work at office
Local area
HCLTech
Morrisville, NC
3 days ago
Dental Office Manager
Kildaire Family & Cosmetic Dentistry - a growing, primarily fee for service practice - is seeking a hard-working, engaged, and compassionate... ...* Is committed to the practice and doing great work * Leads with confidence and care What you will receive: * Competitive...
Suggested
Permanent employment
Full time
Temporary work
Work at office
Kildaire Family
Cary, NC
more than 2 months ago
Dental Office Manager - Cary Family
...scheduling optimization, financial performance, and exceptional patient service. This role requires strong organizational skills, emotional... ...Ensure team members feel supported, heard, and respected. Lead daily morning huddles and office meetings in a positive, organized...
Suggested
Full time
Work at office
Flexible hours
Day shift
Riccobene Associates Family Dentistry
Cary, NC
13 days ago
Technical Sales Representative
$55k - $60k
...orders that need special attention in order to ship. Pre-qualifying and escalating promising leads quickly and accurately. Recommending OnLogic hardware and services based on a customer’s specific technical requirements. The team you will be joining:...
Suggested
Full time
Temporary work
Work at office
Immediate start
Visa sponsorship
Shift work
OnLogic
Cary, NC
2 days ago
IT Lab Systems Specialist
...Thursday (8am-5pm) Overview We’re seeking an experienced Lab Support Specialist/Administrator to join the Enterprise Benchtop Services team. This position supports commercial manufacturing, laboratories, and benchtop environments, managing mission-critical systems...
Full time
Milestone Technologies, Inc.
Apex, NC
2 days ago
Supervisor, Ramp and Customer Services
...where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the... ...Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe...
Work experience placement
Local area
Envoy Air
Morrisville, NC
3 days ago
Business Office Manager
...committed to quality healthcare for over 50 years and is one of the leading providers of long-term and short-term residential care in North... ...to be a part or a growing, innovative company that provides service to others as their top priority, then you may be interested in...
Full time
Temporary work
Work at office
Flexible hours
Shift work
Century Care Management Inc
Cary, NC
2 days ago
Business Office Manager
$70k - $77k
...team at Yardley Rehabilitation and Healthcare Center as a Business Office Manager Proudly supported by Marquis Health Consulting Services Full-time opportunity available $70,000-$77,000 per year At Yardley Rehabilitation and Healthcare Center , we believe that strong...
Full time
Work at office
Local area
Marquis Health Consulting Services
Morrisville, NC
4 days ago
Full-Time Retail Sales Consultant - AT&T Authorized Retailer
$40k - $50k
Ready to level up your career? At Prime Communications, you'll earn competitive pay, develop valuable sales skills, and have the opportunity to grow into leadership roles with the largest authorized AT&T retailer in the U.S. With over 2,000 locations across 48 states, ...
Full time
Local area
Afternoon shift
Prime Communications
Cary, NC
3 days ago
Senior Product Manager, AI Infrastructure and Networking
$128k - $245k
...the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis... ...scalable solutions that convert Verizon's fiber footprint, optical services portfolio, and AI-ready facilities into recurring infrastructure...
Full time
Contract work
Temporary work
Part time
Work experience placement
Work at office
Work from home
Shift work
3 days per week
Verizon
Cary, NC
2 days ago
Ophthalmic Assistant, Certified - Duke Eye Center of Cary
...prescription refill requests, and other clerical responsibilities as assigned. Demonstrate professionalism and exceptional customer service when interacting with patients, families, providers, and team members. Maintain confidentiality and comply with all Duke Health,...
Temporary work
Work at office
Monday to Friday
Day shift
Duke University
Cary, NC
22 hours ago
Ophthalmic Assistant, Certified - Duke Eye Center at Arringdon
Ophthalmic Assistant, Certified At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together...
Work at office
Monday to Friday
Day shift
Duke Health
Morrisville, NC
2 days ago
T-Mobile Authorized Retailer Sales Associate
...ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a... .... Successfully identify and hand off small business leads. Support team initiatives and create an inclusive environment...
Base plus commission
Full time
Part time
Shift work
GP Mobile
Morrisville, NC
5 days ago
Technical Sales Representative
...orders that need special attention in order to ship. Pre-qualifying and escalating promising leads quickly and accurately. Recommending OnLogic hardware and services based on a customer's specific technical requirements. The team you will be joining: Our Sales...
Full time
Work at office
Immediate start
OnLogic
Cary, NC
5 days ago
Technical Project Manager
...about our people as we are about our mission.Why Join Q2?Q2 is a leading provider of digital banking and lending solutions to banks,... ...events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect...
Full time
Work visa
Q2 Software
Cary, NC
8 hours ago
Senior Manager, IT Infrastructure & Multi-Cloud Systems
...and experienced Senior Infrastructure Cloud Systems Manager to lead an IT team overseeing a complex hybrid, multi-cloud enterprise ecosystem... ...Intelligence (AI) adoption through rigorous governance and service delivery excellence.Key ResponsibilitiesInfrastructure Strategy...
Arista Networks
Cary, NC
4 days ago
Advertising Sales Representative (Hybrid)
$47k
Best Version Media is looking for a driven, community-minded sales professional to join us as an Advertising Sales Representative. About Best Version Media Founded in 2007, Best Version Media (BVM) has spent nearly two decades bringing North American communities ...
Full time
For contractors
Local area
Flexible hours
Best Version Media
Raleigh, NC
8 days ago
Healthcare Business Office Manager
$70k - $77k
...000-$77,000. You will oversee financial operations, ensuring accurate billing and compliance while delivering exceptional customer service. The ideal candidate will have Skilled Nursing experience and a strong understanding of billing processes. We value compassion and...
Work at office
Marquis Health Consulting Services
Morrisville, NC
4 days ago
Medical Office Manager
...revising operations as needed.Overseeing all functions of the medical group including reception and scheduling activities, patient service areas, medical records, appropriate clinical areas. Establishing effective policies and procedures for each area, updating as necessary...
Work at office
Local area
AMM Healthcare
Cary, NC
2 days ago
L2 Production Support Engineer
$61k
...and connectivity with on-premises networks. Ensuring data security and compliance with industry standards by configuring IAM roles, service accounts, and access policies. ~ Need to be expert in Oracle related technologies especially in SQL, PLSQL, Oracle Forms and...
Full time
Local area
HCLTech
Cary, NC
3 days ago
Family Law Litigation Support Director - Forensic Valuation & Litigation Support
WHO WE AREElliott Davis pairs forward-thinking tax, assurance and consulting services with industry-leading workplace culture. Our nine offices — located in the fastest growing cities in the US — are built on a foundation of inclusivity, collaboration, and collective growth...
Full time
Contract work
Work at office
Flexible hours
Elliot Davis
Raleigh, NC
3 days ago
Smart Office End User Sales Executive- East
...Collaboration solutions. Requirements: BA/BS degree & 6 years min of successful experience in solution sales (hardware, software & services) Strong skills in building relationships and engaging confidently with executive-level customers and Channel Partner leadership....
Work at office
Local area
Lenovo
Morrisville, NC
5 days ago
IT Service Specialist
$70k - $85k
...Outlook/iOS configuration)Investigate and diagnose advanced Microsoft365 issues such as missing emails, mailbox inconsistencies, or service interruptionsSupport users during live issues by gathering diagnostics, screenshots, and logsUser Provisioning & Access...
Hourly pay
Full time
Asahi Kasei
Cary, NC
2 days ago
Enterprise Client Executive [Remote-Eligible]
$150k - $250k
...clinical and financial outcomes! For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and... ..., and retain. The Client Executive is also responsible for leading proactive lead generation activities including account-based marketing...
Work experience placement
Work at office
Remote work
Work from home
Flexible hours
Relias
Morrisville, NC
1 day ago
Health Information Management Clerk
Job Title Health Information Management Clerk Job Description At Triangle Springs, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities....
Full time
Temporary work
Flexible hours
LifePoint Health
Morrisville, NC
13 hours ago
Retention Manager
$80k - $115k
About The Job Ohsnap is the innovative startup that's been redefining how people use their phones since 2019. We make phone accessories that don’t suck. We're looking for a Retention Manager to tak e full ownersh ip of how we talk to our customers after they...
Full time
Work at office
Remote work
Flexible hours
Shift work
Ohsnap
Apex, NC
2 days ago
Front Desk Supervisor/Customer Service - Hilton $16-$35/hr
$16 - $35 per hour
Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles...
Hourly pay
Full time
Shift work
Night shift
Afternoon shift
Hilton
Morrisville, NC
1 day ago
Senior Customer Success Manager
...about our people as we are about our mission.Why Join Q2?Q2 is a leading provider of digital banking and lending solutions to banks,... ...events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect...
Full time
Work visa
Q2 Software
Cary, NC
4 days ago
Client Service Supervisor
$21 - $29 per hour
...BluePearl Pet Hospital is currently seeking a new Client Service Superviso r. Pay: $21.00 - $29.00 / hour This pay band is a starting point... ...opportunities to advance in their career. To transform and lead the industry through innovative quality medicine and care, we understand...
Flexible hours
Shift work
Weekend work
Afternoon shift
Brief Media
Cary, NC
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk lead. Be the first to apply!