Manager, IT Infrastructure and Operations

Job Title

Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include:

Benefits

• Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute
• Annual incentive bonus plan based on company achievement of goals
• Time away from work including paid holidays, paid time off and volunteer time off
• Professional development courses, mentorship opportunities, and tuition reimbursement program
• Paid parental leave and adoption leave with adoption financial assistance
• Employee discount program

Job Description Summary

The Manager, Spira Care Technology Services (IT Operations) leads all aspects of technology support and operations for Spira Care and its locations, ensuring that technology strategies are closely integrated with both clinical and business objectives. This role is responsible for implementing and managing a comprehensive, multi-year technology roadmap that aligns with Spira Care's clinical, operational, and strategic objectives, overseeing technology strategies and plans, all Spira Care technology infrastructure, business applications and systems support, system integrations, technology vendor management and comprehensive technology operations, support and services. The Technology Services Manager guarantees the delivery of secure, reliable IT services and develops innovative technology solutions that enhance patient care and drive operational excellence. This role leads by creating a high-trust, high-performance environment with inclusive practices and developmental feedback loops. This will be a full-time onsite position with local travel around the KC Metro area.

Job Description

• Plan, develop and deploy scalable technology solutions and services tailored to Spira Care's patient-centered care model, supporting growth and digital transformation initiatives and prioritizing clinical and operational excellence.

• Oversee daily technology operations for Spira Care to ensure high system availability, network reliability, and responsive user support.

• Track service metrics and enforce SLAs for issue resolution; proactively address risks by implementing redundancies and coordinating on-call support for clinics.

• Sponsor and oversee technology projects and initiatives, in collaboration with Spira Care leaders, adhering to defined project management procedures, technology life-cycle management processes, system development life-cycle standards, and other Spira Care operating standards, tracking progress and ensuring thorough testing and staff training before go-live.

• Align with Spira Care executive leadership to strategically prioritize initiatives and allocate resources that drive clinical excellence, support operations, and ensure effective stewardship of the technology budget and governance processes.

• Collaborate with Spira Care leadership to design, maintain, and govern the Healthcare Information Technology Operations Model. Ensure all capabilities, functions, policies, procedures, standards, and processes remain current and consistently applied across the organization.

• Lead technology life-cycle management and technology currency planning and execution for all technology and medical devices, inclusive of hardware, firmware and software. Adhere to all Spira Care policies, procedures and standards, develop and oversee unified technology, infrastructure, applications, and cybersecurity strategies across all sites.

• Serve as the internal consultant and strategic partner for Spira Care leadership and clinic leaders on all technology-related decisions and plans.

• Manage all hardware, network, server, telephony, cloud services, and endpoint device environments, including disaster recovery and business continuity plans.

• Stay current on healthcare technology trends (clinic automation, patient engagement tools, analytics, cloud solutions) and evaluate their fit for the organization.

• Promote a culture of continuous improvement by regularly reviewing IT processes and outcomes to enhance efficiency, service quality, and cost-effectiveness.

• Lead, mentor and cross-train a diverse team by setting performance goals, conducting evaluations, and ensuring adequate coverage and professional growth for team members.

• Partner with the Manager, EHR & Healthcare Informatics to ensure life-cycle management plans for EHR solution(s) are well-defined, planned and coordinated across all teams in Spira Care, and EHR solutions, integrations and technology updates are included in all technology currency strategies and plans.

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or a related field; or an equivalent combination of education and related experience

• 57 years of progressive IT experience, with at least two years in a healthcare environment

• 3-5 years of management experience that may be acquired through direct management of teams or indirectly through proven track record of organizing, leading, and managing cross-functional working teams to design solutions and implement business changes that meet goals and strategic objectives

• Experience with successful IT project management and service operations

• Experience with resource planning, budgeting, and vendor negotiations.

• Proven track record of leading teams that manage a mix of hardware, software, and data systems

• Broad knowledge of IT domains networking, servers/cloud, enterprise applications, and support

• Strong problem-solving and systems-thinking mindset

• Able to translate technical information into business language for executives

• Exceptional change management, stakeholder communication, and decision-making skills

• High emotional intelligence with the ability to influence non-technical stakeholders

• Thrives in cross-functional, multidisciplinary settings

• Fosters a growth mindset and a culture of innovation and accountability

• Commitment to continuous improvement and end-user experience

• Ability to prioritize competing demands in fast-paced clinical settings

• Demonstrated ability to manage and develop an IT team, setting priorities in a fast-paced, multi-site environment and guide a team to meet those objectives

• Spira Care has specific vaccination requirements as a condition of employment. You must be able to comply with this condition of employment with or without reasonable accommodation based on a sincerely held religious belief or a disability.

Preferred Qualifications

• Master's degree in Healthcare Administration, Technology Management, or equivalent

• Experience with AthenaHealth EMR systems, including user support, integration, and optimization

• Experience with successful changemanagement, guiding an organization through technology changes with minimal disruption

• Healthcare IT experience, ambulatory care or primary care highly preferred with understanding of clinical workflows and compliance like HIPAA

• Expertise in managing clinical applications

Spira Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.