Therapy Coordinator

KICK for the G OA L

OrthoArkansas' core values


K INDNESS

People are happier after interactions with you because you are kind and pleasant.


I NTEGRITY

Always doing the right thing, especially when no one is looking.


C ONSCIENTIOUSNESS

Strive for excellence in all that you do, paying special attention to the details that make a difference in patient care and teamwork.


K NOWLEDGE


Be a lifelong learner.


Position Overview:
The Therapy Coordinator at OrthoArkansas serves as a liaison between therapists, physicians, patients, and other departments to support the coordination of therapy services across our clinics. This role focuses on facilitating appointments, managing communication, and ensuring a positive and efficient experience for patients receiving therapy. The Therapy Coordinator plays a key role in supporting the daily operations of the therapy department through scheduling, communication, and administrative assistance.

Key Responsibilities:

1. Scheduling & Coordination
   • Schedule, coordinate, and reschedule therapy appointments using the Electronic Medical Records (EMR) system.
   • Maintain and update therapist schedules to ensure accuracy and availability along with building relationships with the providers across all locations.
   • Assist with patient referrals and direct patients to the appropriate therapy locations.
2. Communication & Patient Support
   • Screen and direct calls using EMR messaging, ensuring timely communication with physicians and other departments.
   • Answer patient questions about the therapy process with clarity and professionalism.
   • Assist with marketing and communication efforts with external therapy clinics as needed.
3. Administrative Support
   • Manage document processing including scanning, faxing, and handling incoming faxes.
   • Provide assistance with registration and check-out processes when necessary.
   • Assist with data tracking using Excel.
   • Maintain compliance with HIPAA and all OrthoArkansas policies and procedures.
4. Additional Duties
   • Perform other related tasks as assigned to support the smooth operation of therapy services and patient care.

Qualifications:

• Education & Experience
  • High school diploma or GED required.
  • 0 to 6 months of related experience and/or training, or an equivalent combination of education and experience.
  • Emphasis on clerical or office-related skills is preferred.
• Skills & Abilities
  • Strong organizational and time-management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to multi-task in a fast-paced environment and work effectively with patients and team members.
  • Professional demeanor and a customer-service mindset.

Software Skills:

• Basic: Word processing, typing.

Perks of This Position:

• Impactful & Rewarding Work - Play a vital role in helping patients access and navigate their therapy care with ease and confidence.
• Attractive Compensation & Comprehensive Benefits - Includes medical coverage, life insurance, 401(k) with employer profit-sharing contributions, paid time off, and paid holidays.
• Culture of Excellence - Be part of a team that values professionalism, integrity, and patient-centered service.
• Professional Growth & Development - Access opportunities for learning, training, and career advancement in healthcare operations and therapy coordination.
• Supportive & Collaborative Environment - Work with a team dedicated to delivering exceptional care and operational excellence.

Additional Details:

• Performance Expectations: Ensure accurate appointment scheduling, clear communication, and efficient support for the therapy team and patients.
• Professional Development: Gain experience in healthcare administration while enhancing your coordination and communication skills.

Join OrthoArkansas as a Therapy Coordinator and become a key contributor to delivering exceptional therapy services and enhancing the patient experience through compassionate, organized, and efficient care.