Registration Specialist PRN, as needed

Job Details Schedule: PRN. Shift: Day. Address: 500 Remington Blvd, Bolingbrook, IL 60440. Job Description Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed. Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans. Coordinates with utilization management staff for pre‑authorization issues and ensures patients have necessary logistical information. Contacts insurance companies to verify eligibility and benefits, and obtains pre‑authorizations within established timeframes. Registers patients for all services, ensuring accuracy and minimizing duplication of medical records. Collects critical demographic information from patients and confirms insurance details. Provides coverage for PBX (switchboard) as needed, including answering phones and transferring calls. Performs cashiering functions such as collections and cash reconciliation accurately. Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed. Manages communication between clinical, ancillary, and consumer access departments to enhance patient experience. Consistently provides excellent customer service and documents all patient and insurance representative conversations. Attends department meetings and promotes positive dialogue within the team. Other duties as assigned. Knowledge, Skills, and Abilities Mature judgement in dealing with patients, physicians, and insurance representatives. Working knowledge of Microsoft programs and familiarity with database programs. Ability to operate general office machines such as computer, fax machine, printer, and scanner. Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion. Ability to communicate professionally and effectively, both verbally and written. Ability to adapt in an ever‑changing healthcare environment. Ability to follow complex instructions and procedures with close attention to detail. Adheres to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies. Understanding of HIPAA privacy rules and ability to use discretion when discussing patient‑related information that is confidential. Knowledge of computer programs and electronic health record programs. Basic knowledge of medical terminology. Exposure to insurance benefits; ability to decipher insurance benefit information. Bilingual – English/Spanish. Experience in customer service related field. Exceptional customer service skills. Advanced understanding of insurance knowledge and benefits. Advanced understanding of hospital electronic medical record system. Intermediate medical terminology. Education Associate – Preferred. High School Graduate or Equivalent – Required. Work Experience 1+ year in customer service. 1+ year in relevant healthcare. 1+ year in revenue cycle. Licenses and Certifications Certified Healthcare Access Associate (CHAA) – Preferred. Certified Revenue Cycle Rep (CRCR) – Preferred. Physical Requirements Physical Requirements – Work requirements can be viewed at Pay Range $17.99 - $28.78 per hour. Equal Opportunity Employer This facility is an equal opportunity employer and complies with federal, state, and local anti‑discrimination laws, regulations, and ordinances. #J-18808-Ljbffr AdventHealth