Operations Manager

I. JOB OVERVIEW The Milken Institute School of Public Health (GWSPH) at the George Washington University is consistently ranked among the top schools of public health in the nation, with a faculty and staff committed to advancing the health and well‑being of communities locally, nationally, and globally. In support of this mission, GWSPH is seeking an Operations Manager to serve as a senior operational leader within the Dean's office. Reporting to the Sr Assoc Dean, Academic, Student, Faculty Affairs, the Operations Manager leads the day‑to‑day administrative, facilities, safety, and technology governance functions that keep the school running effectively and provides strategic guidance to school leadership on operational risk, space utilization, and technology adoption. This role serves as the school‑level liaison to GW Information Technology (GW IT), the Division of Safety and Operations, the Office of Ethics, Compliance, and Privacy, and other central university units. The Operations Manager is responsible for translating university‑wide policy, including emerging guidance on the responsible use of artificial intelligence, into practical, school‑specific procedures, training, and accountability mechanisms. The successful candidate will bring demonstrated leadership, sound judgment in safety, contracts, and technology compliance matters, and the ability to influence outcomes across a complex, decentralized academic environment. Specific Duties and Responsibilities Leads day‑to‑day operations of assigned GWSPH spaces, including strategic space planning, building access governance, keycard provisioning, and coordination of office moves and reconfigurations in partnership with Facilities, Planning, and Construction Management. Serves as the school's senior point of contact for safety management, including emergency preparedness, incident response, business continuity, and routine safety inspections in coordination with the Division of Safety and Operations. Oversees the school's CPR, AED, and First Aid training program, ensuring designated responders are identified and certified across all GWSPH locations and that records remain audit‑ready. Negotiates, reviews, and tracks operational contracts, vendor agreements, and service‑level agreements through the appropriate university procurement and legal review channels, and owns the school's central contract repository and renewal calendar. Partners with central GW Information Technology (GW IT) on technology deployment, refresh cycles, software licensing, and infrastructure upgrades across GWSPH school projects, representing school interests in central planning and ensuring local requirements are met on time and on budget. Leads GWSPH technology policy compliance, with particular accountability for ensuring employees adhere to university guidelines for the responsible use of artificial intelligence (AI) tools, data handling, and information security; develops school‑specific guidance and escalation procedures where needed. Designs and delivers a comprehensive technology training program for GWSPH employees, including new‑hire onboarding, ongoing education on standard productivity tools and school‑specific systems, and structured guidance on approved AI applications. Partners with Human Resources, the Office of Ethics, Compliance, and Privacy, and GW IT to communicate policy updates, advise on emerging risks, and lead the investigation and remediation of compliance concerns. Maintains operational documentation, standard operating procedures, and training materials, and drives continuous improvement of school operational processes. May supervise staff, student workers, or temporary employees as assigned, and provides functional guidance to colleagues across GWSPH on operations and compliance matters. Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. Minimum Qualifications Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 6 years of relevant professional experience, or, a Master's degree or higher in a relevant area of study plus 4 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience. Preferred Qualifications Five or more years of progressively responsible experience in operations, facilities, or administrative management, preferably in a higher education, academic medical, or research environment, including demonstrated experience leading cross‑functional initiatives, is desired. Demonstrated experience partnering with central IT functions on technology deployments, refresh cycles, and enterprise rollouts, with a track record of representing customer needs in central decision‑making is strongly desired. Working knowledge of contract negotiation and review processes, vendor management, and university procurement workflows is preferred. Substantive familiarity with current and emerging policy frameworks for the responsible use of artificial intelligence, data privacy, and information security in an enterprise or higher education setting is a plus. Experience designing and delivering end‑user technology training programs to non‑technical staff at scale is desired. Strong written and verbal communication skills, with the ability to translate technical and policy content into clear guidance for faculty, staff, and senior leadership is a plus. Proficiency with Google Workspace, Microsoft 365, Zoom, and standard ticketing or service management platforms preferred. Experience supervising staff or leading project teams in a matrixed environment is desired. Hiring Range $65,252.91 - $94,508.38 GW Staff Approach to Pay How is pay for new employees determined at GW? Healthcare Benefits GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well‑being and various voluntary benefits. For program details and eligibility, please visit II. JOB DETAILS Campus Location: Foggy Bottom, Washington, D.C. College/School/Department: Milken Institute School of Public Health (SPH) Family: Administration Sub‑Family: Administrative / Operations Stream: Management Level: Level 2 Full‑Time/Part‑Time: Full‑Time Hours Per Week: 40 Work Schedule: Monday‑Friday, 9 A.M. - 5 P.M., and may vary as needed Will this job require the employee to work on site?: Yes Employee Onsite Status: Hybrid Telework: Yes Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search Special Instructions to Applicants: Employer will not sponsor for employment Visa status Internal Applicants Only?: Yes (University Wide) Posting Number: S014381 Job Open Date: 08/05/2026 Job Close Date: 08/08/2026 Background Screening: Successful Completion of a Background Screening will be required as a condition of hire. EEO Statement: The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law. #J-18808-Ljbffr