Business Analysis Manager | Reverse Logistics (Returns, Repair, Liquidation)

Job Overview This role supports strategic and operational decision‑making by delivering insights and analysis across the business. It manages data mining, business intelligence, and reporting to provide actionable recommendations. The role collaborates with multiple teams to conduct complex modeling and analysis for business improvements. Success is measured by the accuracy and impact of insights that inform resource prioritization and performance benchmarks. The work influences organizational strategies and enhances customer experiences through data‑driven solutions. Job Responsibilities Provide insights and recommendations that optimize business experiences through cross‑functional collaboration and data analysis Develop and maintain data and reporting solutions including dashboards, reports, and self‑service tools to support enterprise goals Apply analytical and modeling techniques to support decision‑making and resource prioritization across the organization Participate in the design and administration of reporting structures and interfaces for standardized use across teams Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience Bachelor’s Degree plus 5 years of related work experience OR Advanced degree with 3 years of related work experience (Required) Acceptable areas of study: Data Analysis, Data Science, similar quantitative fields or equivalent practical experience (Required) 4–7 years of experience solving analytical problems using quantitative approaches; experience in reporting and analyzing performance and data visualization (Tableau, Power BI, etc.); experience with SQL, Python, R, or similar statistics or data science language preferred Telecommunication experience (Preferred) Knowledge, Skills and Abilities Data Analysis – Exceptional ability to use wide ranging datasets to deliver broad analysis and insights to maximize value creation and return on investment (Required) Problem Solving (Required) Communication – Ability to manage relationships, influence and communicate complicated analysis, logic, and solutions in a clear and concise manner; provide decision support, analysis and recommendations that help to drive effective execution of initiatives (Required) Financial Modeling (Required) Telecommunications (Preferred) Licenses and Certifications Other Business Certification (Preferred) Employment & Travel At least 18 years of age Legally authorized to work in the United States Travel Required: No. DOT Regulated Position: No. Safety Sensitive Position: No. Salary and Benefits Base Pay Range: $90,000 to $121,800. Medical, dental and vision insurance Flexible spending account 401(k) with company match Employee stock grants and purchase plan Paid time off and holidays Parental and family leave Tuition assistance and college coaching Short‑ and long‑term disability, voluntary accident, life and long‑term care insurance Mobile service & home internet discounts, pet insurance, commuter and transit programs Equal Opportunity Employer T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr T-Mobile