Technical Support Engineer

Irium is a Spanish company based in Madrid and we have offices in Mexico and Colombia, we are a consulting firm dedicated to the area of Information Technologies. Some of our clients in Mexico are IECISA, INDRA, CAPGEMINI, IBM, VITRO, among others. Job Details: Carlisle Glass Plant 400 Park Drive Carlisle, PA 17015 Estados Unidos de América Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set) Qualifications: Bachelor’s degree in Computer Information Systems or related field. +, support, or customer service role Knowledge of any ticketing system. Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.). Strong customer service skills. Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking. Effective written and verbal communication skills. Responsabilities: Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets. Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service. Triage, process, communicate, escalat, resolve all assigned level I tickets through the IT helpdesk ticketing system. Initiate and schedule with vendor to replace or fix hardware issues. Maintain and process changes of user accounts and computers within Active Directory and archiving of user data. Set up and configure new Windows desktop/laptops or mobile devices for new hires. Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.). Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite. Participate in meetings and projects or tasks by IT management. Job Type: Full-time Pay: $55,000.00 - $62,000.00 per year Schedule: 8 hour shift Work Location: In person Job Type: Full-time Pay: $55,000.00 - $60,000.00 per year Ability to commute/relocate: Carlisle, PA 17015: Reliably commute or planning to relocate before starting work (Preferred) Experience: Customer service: 1 year (Preferred) Work Location: In person #J-18808-Ljbffr Irium - Mexico