Technical Customer Support Engineer

Technical Support EngineerSoftware development is becoming autonomous. The fastest teams already work this way, and at Corridor, we are leading the way on secure development as the rest of the industry follows.Security tools were designed for a world where a person wrote the code and a person reviewed it. That's changing quickly. Corridor is securing software factories. We are the security solution for software that builds itself at every level of autonomy. We are preventing vulnerabilities as agents write code, and guiding teams to help decide what's safe to ship.We're a small, talented team, led by Jack Cable (Former CISA - Secure by Design) and Ashwin Ramaswami (Former CISA, Stanford, and Schmidt Futures).Corridor is backed by Conviction, with a $25M Series A led by Felicis and our customers include ElevenLabs, Lovable, Mercor, and Langchain.We're looking for a Technical Support Engineer to be the technical front line for Corridor's customers - troubleshooting issues, digging into code and CI/CD workflows, and making sure engineering and security teams get fast, expert answers so they can keep shipping secure software with confidence.You'll work hands-on with customers' GitHub repositories, CI/CD pipelines, and Corridor's product to diagnose and resolve technical issues, manage support requests end-to-end in Pylon, and partner closely with Engineering and Product to fix root causes and improve the product for everyone.Respond to customer inquiries via Pylon, email, and Slack, and own tickets through to resolutionInvestigate, reproduce, and resolve technical issues across customers' GitHub repositories, CI/CD pipelines, and integrations with CorridorDig into logs, code, and configurations to pinpoint root causes, partnering closely with Engineering on complex or novel issuesGuide customers through onboarding, implementation, and troubleshooting so they realize value from Corridor quicklyTrack trends in support volume and recurring issues, and advocate for fixes and improvements in product planningBuild and maintain documentation, FAQs, and internal tooling to make support faster and more scalable as we growPartner with Customer Success, Sales, and Product to ensure a seamless, end-to-end customer experienceYou're a curious, technical problem-solver who enjoys getting into the weeds with customers and code to find the real fix.You're comfortable reading code, working in GitHub repos, and reasoning about CI/CD and modern developer workflowsYou have a customer-first mindset and take ownership of issues until they're truly resolvedYou communicate clearly with both technical and non-technical stakeholders, in writing and in conversationYou're organized and can triage and prioritize across multiple open issues at onceYou're energized by a fast-moving, early-stage environment and enjoy building process as you go2–5+ years in a technical support, solutions engineering, or technical account management role, ideally in cybersecurity, developer tools, infrastructure, or AIHands-on experience with GitHub (or similar version control systems) and CI/CD pipelinesExperience with a support/ticketing platform such as Pylon (or similar tools like Zendesk or Salesforce)Basic scripting or coding ability, and comfort exploring a codebase to isolate an issueStrong written and verbal communication skillsComfortable working in an early-stage, fast-moving environmentCorridor is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other characteristic protected by applicable law.We're looking for someone able to work in a hybrid environment; 3 days per week in our South Beach, San Francisco office (Mon, Wed, Fri).