Office Representative - State Farm Agent Team Member

Benefits Opportunity for advancement Paid time off Signing bonus Hourly Growth potential/Opportunity for advancement within my agency License reimbursement Paid time off and holidays Position Overview The Customer Service Representative will be responsible for handling billing inquiries, processing payments, addressing account-related questions, and managing follow-up communications with customers. This role requires excellent communication skills, attention to detail, and the ability to multitask efficiently. Responsibilities Process and manage customer billing and payments accurately and timely. Respond to customer inquiries regarding their accounts, billing statements, and payment status. Assist customers with questions related to their accounts and resolve any discrepancies. Scan and maintain documents related to customer accounts and billing. Follow up with customers to ensure their needs are met and to provide additional support as required. Collaborate with other departments to resolve complex customer issues. Maintain accurate records of customer interactions and transactions. Requirements Previous experience in a customer service or billing role preferred. Strong communication and interpersonal skills. Proficient with computer systems and data entry. Detail-oriented with excellent organizational skills. Ability to handle multiple tasks and prioritize effectively. Professional and courteous demeanor. Proactive in problem solving Able to learn computer functions Self-motivated with a results-oriented mindset. Ability to work independently and as part of a team. #J-18808-Ljbffr Diane Disomma - State Farm Agent