General Manager - Pacific Palisades

Officine Générale is a French luxury ready-to-wear brand redefining modern menswear and womenswear through timeless, elevated essentials. Founded by Pierre Mahéo, the brand is recognized for its commitment to exceptional fabrics, refined tailoring, and effortless sophistication. Today, Officine Générale operates boutiques across France, the United Kingdom, and the United States, while partnering with a selective network of leading luxury retailers worldwide. As we continue our growth, we are seeking a passionate and entrepreneurial Store Manager to lead our Palisades Village boutique and deliver an exceptional client experience while driving business performance.

POSITION SUMMARY

As the Store Manager, you will be responsible for leading all aspects of the business, including sales performance, client development, team leadership, operations, and community engagement. You will serve as a brand ambassador, fostering meaningful client relationships while ensuring the highest standards of service and operational excellence. This role is ideal for a luxury retail professional who thrives in an entrepreneurial environment and is passionate about building a loyal client base and growing a business within the local market.

RESPONSIBILITIES

Sales & Business Development Achieve and exceed sales goals and KPIs Drive business growth through exceptional client service, styling, and relationship building Develop and execute clienteling strategies to increase customer retention and lifetime value Utilize CRM tools to cultivate and maintain a strong client book Identify opportunities for new business and client acquisition within the local market Analyze store performance and implement action plans to achieve business objectives Leadership & Team Development Recruit, train, coach, and develop a high-performing team Foster a positive, collaborative, and service-driven culture Lead by example on the sales floor through active customer engagement Conduct regular performance reviews and provide ongoing feedback and development opportunities Ensure all team members embody the values and standards of Officine Générale Client Experience Deliver an elevated and personalized shopping experience for every client Build long-term relationships through consistent outreach and follow-up Act as a brand ambassador by sharing product knowledge, craftsmanship, and the story behind each collection Resolve client concerns professionally and efficiently Maintain the highest standards of store presentation and visual merchandising Ensure inventory accuracy, stock organization, and loss prevention procedures are followed Oversee daily store operations, scheduling, payroll, and administrative responsibilities Complete daily, weekly, and monthly reporting requirements Ensure compliance with company policies and procedures Community & Events Develop relationships within the local community to drive brand awareness Support and host store events, client appointments, trunk shows, and partnership opportunities Represent the brand at local networking and community events

QUALIFICATIONS

Minimum of 3–5 years of management experience in luxury or contemporary fashion retail Proven track record of achieving sales goals and driving business growth Strong clienteling and CRM experience Excellent leadership, communication, and organizational skills Passion for luxury fashion, craftsmanship, and customer service Strong understanding of retail operations, visual merchandising, and inventory management Entrepreneurial mindset with the ability to build and grow a local business Proficiency in retail POS systems and Microsoft Office applications Ability to work a flexible schedule, including weekends and holidays Ability to lift and move merchandise up to 20 pounds Additional languages are a plus

COMPENSATION & BENEFITS

The salary range for this position is $70,000–$85,000 annually, plus bonus opportunity. The final compensation offered will be based on the candidate's experience, qualifications, and relevant skills. Officine Générale offers a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, employee discounts, and opportunities for professional growth within a global luxury fashion brand. Officine Générale is an equal opportunity employer and welcomes applicants from all backgrounds. #J-18808-Ljbffr Officine Générale