Assistant General Manager

Job Overview Assistant General Manager reporting directly to the General Manager, responsible for assisting the Sales team and managing day‑to‑day operations. This role focuses on driving membership sales, supporting prospective members throughout their journey, and ensuring an outstanding member experience. The Assistant General Manager remains flexible and adaptive to evolving gym needs. Responsibilities Ensure sales targets are met, especially during weekends or when the General Manager is absent, by leading the team and driving sales initiatives. Sell club memberships, individual memberships, fitness services, products, and programs to meet or exceed sales goals. Oversee billing processes for memberships, monitor the sales process, and ensure timely follow‑up with leads and prospects. Communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities. Supervise maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas. Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols. Provide high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly. Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses. In emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure safety and well‑being. Qualifications 2 years of customer service experience. 3–4 years of sales experience. 1 year of supervisory experience. Strong verbal and written communication skills for interacting with employees, management, and vendors. Excellent relationship‑building and influencing skills with people at all levels and in all functions. Strong detail orientation; systematic and thorough approach to problem solving; good time management, organizational, and record‑keeping skills. Prior experience or strong interest in the fitness industry is a plus. Embraces the company’s Core Values. Requirements Must successfully pass a background check. CPR certification required within 30 days of hire. Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public. Ability to bend routinely and repetitively to lift more than 40 lbs. Ability to access and operate the company computer system including preparing documents, entering data, and reading reports. Compensation $20.87 - $22.87 USD hourly Benefits and Perks A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and one family member. Discounted personal training and merchandise, including supplements. Employee referral program. Daily pay offered – access your funds before payday. Competitive pay plus vacation, holiday, and sick pay. Group health, dental, vision, supplemental life, and Employee Assistant Program (based on eligibility). 401(k) with company matching (based on eligibility). Personal education growth options with Sophia Learning. Equal Employment Opportunity Statement EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. #J-18808-Ljbffr