Assistant General Manager

The Assistant General Manager is responsible for supporting the General Manager in

ensuring consistently exceptional guest and team member experiences, the

presentation of incredible food, strong financial results, and operational excellence.

ESSENTIAL FUNCTIONS

Collaborate with General Manager to execute ownership directed business concepts

and strategies.

Take personal responsibility and ownership of all aspects of the restaurant.

PEOPLE

Demonstrate Gott's culture through all actions.

Oversee the implementation Gott's Hospitality Standards to ensure that guests and

the guest experience is always at the forefront of for every action taken.

Evaluate service levels and standards using guest and team member feedback;

develop plans for continuous improvement.

Build a strong, aligned, well-trained, loyal team that understands and consistently

delivers Gott's Hospitality, Food and Operational performance standards.

Ensure that team members are set up for success through continual training,

feedback, recognition and discipline where appropriate.

Develop Hourly Managers through role modeling and providing leadership, coaching

and delegating responsibilities that expand their skills and abilities.

Oversee and ensure successful fulfillment of all employment activities including

recruiting, selecting, hiring, onboarding, training, scheduling, coaching, disciplining

and managing performance in a responsible and effective manner.

Act as General Manager when absent.

FOOD

Ensure that Gott's Food Standards are maintained to ensure high food quality,

consistent preparation and presentation.

Facilitate quality control procedures to evaluate food quality; use feedback for

constant improvement.

Oversee food safety and sanitation through enforcement of hygiene and use of food

safety best practices, and proper sanitation of food surfaces, dishes, equipment,

storage and production facility area.

FINANCIAL

Meet restaurant financial objectives by utilizing Profit and Loss information to take

corrective actions regarding controllable expenses.

Manage cost of goods sold (COGS) through implementation of proper inventory

tracking systems, continual oversight, checks and balances.

Manage labor to ensure proper staffing levels to fulfill operational and training

needs.

Facilitate local store marketing initiatives.

OPERATIONAL

Ensure that Gott's Operational Standards, as well as company policies and

procedures are followed.

Facilitate facility maintenance and preventative repair plan to ensure physical plant

and equipment are always function properly, are in good repair, and safe.

Maintain safe, secure, and healthy facility environment by establishing, following, and

enforcing sanitation standards and procedures; complying with health and legal

regulations; maintaining security systems.

Facilitate systems to ensure the security of restaurant premises, food and

beverage, and over valuables related to business operations.

KNOWLEDGE/SKILLS REQUIRED
• 2-3 years hourly and/or assistant restaurant management experience
• Passion for upholding exceptional guest service and food standards
• Ability to use experience and sound judgment to plan and accomplish goals
• Professional communication and supervisory skills
• Ability to build strong, loyal, motivated, well-trained teams
• Role model a strong sense of integrity, doing the job right every time
• Use technical resources including but not limited to MS Office, Toast, Ctuit
• Manage profitability through understanding of P&L and related financials
• Proficient in English, fluency in Spanish desirable

PHYSICAL REQUIREMENTS
• Variable work days/hours including day/night shifts and weekends,

depending upon business needs.
• Restaurant environment, walking, standing, stooping, bending
• Lifting up to 50 pounds

CERTIFICATIONS/LICENSES
• Safe Food Handling - Manager Level