Health Services Site Trainer

Health Services Site Trainer plays a vital role in supporting and developing clinic staff to meet the highest standards of care. This position is responsible for conducting comprehensive training sessions across all clinical support areas, ensuring that team members are proficient in essential job functions and compliance requirements. The Trainer oversees employee task completion, coordinates progress documentation, and maintains effective communication with the Health Services Training Team. Essential Duties and Responsibilities Skilled in all areas of clinic support and authorized to train staff. Oversees employees’ task completion, completes employee checklists, and forwards relevant documentation to Health Services Training Team for review and compliance. Provides and receives constructive feedback regularly to new team members, while collaborating with the training team and health center managers regarding employee progress and development. Coordinates with training team to ensure compliance with training policies and procedures. Stays up to date with PPGP Manuals and MSGs, ensures that all training content aligns with the latest guidelines and regulatory standards. Maintains and demonstrates proficiency in EPIC systems, ensuring accurate and proper documentation in compliance with organizational standards and protocols. Sets up and maintains training materials and equipment as needed to ensure smooth and effective delivery of training sessions. Attends trainings as necessary to stay current with industry standards, enhance personal skills, and ensure the effective delivery of training programs. Performs CMA or CNA duties when not training staff. Travels locally. Competencies Motivating Others - Demonstrates a great attitude by fostering a positive and encouraging learning environment, promoting teamwork, and supporting the professional growth of all staff. Adaptability – Modifies behavior and attitude best to meet the demands of a given situation. Organizational Compliance – Values and attends to the rules, policies, and procedures and adheres to formal codes of conduct and informal, yet widely accepted social standards. Communication – The ability to convey information, ideas, and instructions to others, both verbally and in writing, while also actively listening and understanding feedback. Punctuality/Dependability – Reflects a strong sense of accountability, trustworthiness, and commitment to meeting deadlines and obligations. Effectively interacts with co-workers and patients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations and treats individuals with respect and dignity. Required Education and Experience 6 months clinic support experience at PPGP. 1-2 years electronic health records experience. Must have the ability to develop and maintain good working relationships with clinical staff and physicians and to act as a role model for the highest level of clinical practice. Must be flexible and able to shift priorities as needed. Valid driver’s license and be able to travel to multiple office locations in a broad geographic area. High School Diploma. Preferred Education and Experience Demonstrated thoroughness in clinical operations: Front Desk; Education and Laboratory; Family Planning or Abortion Care to include Ultrasound; and Back Office (family planning or surgery technician). 1-3 years EPIC experience. $23 - $27 an hour 37.5 Hour Work Week EOE/AA—PPGP is an equal-opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQIA+. #J-18808-Ljbffr Planned Parenthood Great Plains