Senior Project Manager, Health & Life Sciences

Responsibilities: Lead Talkdesk’s Strategic HLS Healthcare & Life Sciences (HLS) customer implementation projects from kick-off to completion Define project scope, schedule project activities, and integrate those into the broader project plan with the customer project manager(s) Manage multiple customer projects simultaneously. Work with customers, partners, & internal solutions consultants to drive positive progress across multi-location & multi-phase deployments for all project related activities Proactively identify risks pertaining to time, scope, & budget. Develop comprehensive mitigation strategies with clear communication plan for all internal & external stakeholders Conduct regular status meetings with customers and team to assess progress against plan; performs re-forecasts of project variables as necessary throughout the project to ensure timeline adherence Conduct executive business reviews throughout the implementation with executive and senior leadership outlining projects status, open risks and project success dependencies Understand customer use cases, formulate best practices, and document requirements (functional and technical) needed to address client needs Partner with internal teams such as Product, Engineering, Support, etc. to ensure timely delivery of feature requests, bug fixes and support requests Participate in the sales cycle as necessary to formulate the delivery approach and develop a proposal/SOW Conduct post mortem with internal and external stakeholders to evaluate overall project performance. Lead root cause analysis discussion, formulate strategies for process improvement, and follow through Drive professional accountability for the overall success of the project, ensuring Key Performance Indicators are met Requirements: 8+ years of experience managing technical projects, preferably client facing 5+ years of experience working with healthcare or life sciences organizations Proven experience working in a SaaS organization PMP (Project Management Professional) Certification or equivalent is desirable Bachelor's degree in client management, or significant professional experience in a Project Management role, MBA Degree preferred Engaging personality, polished verbal and written communication skills and meticulous attention to detail Ability to communicate and manage escalations and maintain C level relationships Ability to work cross-functionally in a fast-paced startup environment, such as strong organization skills and business acumen Salesforce and other CRM experience preferred Fluency in written and spoken English, bilingual abilities a plus Travel requirement: up to 30% Pay Range (OTE Pay): $96,000 - $160,000 Other Types of Pay :Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Health Insurance :Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Paid Time Off :Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs. Paid Holidays : Talkdesk offers 14 paid holidays each year. Paid Sick Leave :Employees have uncapped paid time off, subject to manager approval and consistent with business needs. #J-18808-Ljbffr Talkdesk