Community Services Care Coordinator

As a member of the REACH TEAMTM, the Community Services Care Coordinator supports children and families exposed to violence. Services to the family include care package drop‑off, care coordination services including screening, and referral to community agencies for children and families. In addition, this position participates in outreach and community engagement activities and trainings. Essential Duties Engages community members and families with empathy and compassion following an incident of violence. Identifies clients’ needs, provides community referrals, and coordinates services with other providers. Assists clinicians in providing appropriate services, including linkage, coaching, and skill‑building. Develops and maintains effective communications with appropriate stakeholders. Establishes and maintains rapport and effective working relationships with children and families, working cooperatively within CII and community resources. Ensures accurate and timely completion of outcomes and reports required by the program. Develops and maintains knowledge of service standards and policies stipulated by contract, licensing, and other governing bodies. Advocates on behalf of clients with other agencies, government programs, and similar entities to help them receive needed services. Participates in initial intake interviews to gather information and complete required initial paperwork. Sets up and maintains related files and documentation, ensuring compliance with policies. Additional Duties May conduct regular home visits to determine client needs and provide training, guidance, and support to families. May participate as part of a multi‑disciplinary team to develop and implement service plans. May aid in the facilitation of group sessions. Other duties and special projects as assigned. Supervisory Responsibilities This job has no supervisory responsibilities. Education & Experience One year of community‑based direct service experience working with families who experienced violence or trauma. Bachelor’s degree in a human service industry; or four (4) years’ experience directly working with severely emotionally disturbed (SED) children and their families under the direct oversight of contracted services by either the Department of Mental Health (DMH) or Department of Children and Family Services (DCFS). Other Qualifications Possesses a valid driver’s license and state‑required auto insurance. Required to travel extensively (more than 50% of the time). Spanish / English bilingual preferred. Ability to handle confidential information and maintain patient privacy, protecting the confidentiality, safeguarding the integrity and availability, and limiting the use and disclosure of patient PHI to authorized individuals and entities. Participates in, conducts, and sustains performance quality improvement activities according to designated role and responsibilities. Sensitivity to service population’s cultural and socioeconomic characteristics. Excellent verbal and written communication skills. Punctual and dependable attendance. Certificates, Licenses, Registrations None required. Computer Skills Intermediate knowledge of computer programs in a Windows environment, including Word, Excel, and e‑mail; proficient in Electronic Health Records System. Noise Level Moderate noise. Required Training New Hire Orientation Sexual Harassment Prevention Training Child Abuse Prevention/Mandated Reporter Training Compensation Salary: $26.75 USD - $32.10 USD. In accordance with California law, the expected pay range for this position is included in this posting. The actual compensation will be determined based on factors permitted by law. New hires will be offered a salary at the starting point of the range to maintain internal equity and allow opportunity for future salary growth. CII salaries are determined based on comprehensive internal and external market analysis, as well as the skills, education, and experience relevant to each position. Benefits Generous paid PTO, plus 10 paid holidays; CII closed between Christmas and New Year. Excellent medical, dental, and vision insurance for eligible employees and qualified dependents. 403(b) Retirement Plan with employer contribution for eligible employees. Up to $4,500 in tuition reimbursement per calendar year. Eligible for the Public Service Loan Forgiveness program. Flexible Spending Account (FSA) & Health Savings Account (HSA). Employer‑paid Life and AD&D Insurance. Voluntary Supplemental Insurance. Opportunity for growth & advancement. Professional development & continued training. Team building & bonding through company‑sponsored events & activities. Contingencies Influenza immunization or declination. COVID‑19, MMR, and Tdap immunizations. Education verification. Reference check. Background fingerprint clearance (FBI, DOJ, CACI) conducted by the California Department of Social Services. Drug and alcohol screening. Tuberculosis screening. #J-18808-Ljbffr Children's Institute