Fraud Risk Analyst III

Role Description

The Fraud Risk Analyst III will support the BaaS program and Core Bank customers by providing lead and senior level oversight of Fintech partners and Bank customers with an emphasis on fraud analysis reviews, monitoring, and documentation. The role will also support the Core Bank with dispute processing (intake to resolution), trending analysis, and process recommendations.

Note: Must be available to work standard Pacific Time business hours (8 AM – 6 PM PT) regardless of location.

Responsibilities to Include

• Assist in developing processes to enhance fraud risk controls and oversight for Fintech Partners and Core Bank.
• Assist in developing and updating fraud risk policies, procedures, and reporting templates.
• Review partner policies and procedures, workflows, and other program documents to identify gaps throughout the customer lifecycle.
• Complete high risk and material fraud incident reviews on events identified internally and externally.
• Complete Core Bank customer fraud transaction monitoring, investigation and thorough documented analysis of event.
• Responsible for the Card Dispute process, from intake to resolution, including working with the customer or branch, investigation and research, working with the vendor on processing and status, and ensuring time-sensitive outcomes.
• Support Fraud Risk Manager with team training, quality control reviews, and process improvement recommendations.
• Assist with technical-based projects and requests, including data reporting, system implementations, and AI solutions.
• Build and maintain strong relationships with key stakeholders, team members, Relationship Managers and Partners.
• May assist in preparing and leading partner monthly fraud calls with Partners.
• Prepare and present to management fraud summaries, analysis, and recommendations.
• Remain current with emerging fraud trends.
• Provide guidance and best practices to BaaS Partners.
• Provide service in accordance with Coastal Core Values.
• Maintain proficient knowledge of the rules and regulations, including but not limited to, the Bank Secrecy Act (BSA), USA Patriot Act, OFAC, Regulation E, Truth in Savings Act and Unfair, Deceptive or Abusive Acts of Practices (UDAAP), Truth in Lending, Equal Credit Opportunity Act.
• Follow and comply with all regulatory and compliance regulations.
• Make recommendations to the Fraud Risk Manager or Senior Fraud Risk Manager when and where appropriate.

Qualifications

• Knowledge and understanding of Fintech with a strong fraud analysis and technical background.
• Demonstrated ability to work in a team environment.
• Disputes processing experience.
• Ability to resolve problems with minimal guidance and make general decisions for daily processing.
• Ability to interface effectively with other departments and operate in a fast-paced environment with minimum supervision.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Attention to detail and accuracy a must.
• Cooperative and professional attitude.
• Ability to effectively present information and respond to questions from management, affected departments and our Partners.

Requirements

• Bachelor’s Degree or equivalent related experience.
• 4+ years of bank fraud and risk experience.

Benefits

• Medical Coverage: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle.
• Health Savings Account (HSA): Available with eligible medical plans, offering tax advantages and employer contributions.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses to help you save on out-of-pocket costs.
• Dental and Vision Insurance: Plans to keep you and your family smiling and seeing clearly.
• Life Insurance: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents.
• Long-Term /Short-Term Disability (LTD): Income protection in the event of a long-term illness or injury.
• Supplemental Benefits: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most.
• 401(k) Retirement Plan: A competitive retirement savings plan with company matching to help you plan for the future.
• Paid Time Off: Generous vacation and sick leave policies to support your time away from work.
• Holidays: Enjoy 11 paid holidays throughout the year.