Customer Service Representative (Healthcare related)

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description


Customer Support Representative - Valor Global Healthcare Program

This role is for Phoenix and Scottsdale residents within driving distance to the office.

About the Role

At Valor Global, we support a leading national provider in the orthotic and prosthetic healthcare space whose mission is centered on empowering human potential. In this role, you will play a meaningful part in improving lives by helping patients receive life-changing mobility solutions such as prosthetics, braces, cranial helmets, and related medical devices.

Every interaction you have - whether answering a call, processing an order, or resolving an issue - contributes to helping individuals walk, run, work, and live more independently and confidently.

What You'll Do

• Provide compassionate, patient-centered support to individuals receiving orthotic and prosthetic devices, including parents of children receiving cranial helmets
• Communicate with clinics, providers, and internal healthcare teams across a large national network
• Deliver empathetic, professional service on every interaction
• Enter and manage supply orders accurately
• Process replacement requests and device adjustments
• Update patient and clinic information across multiple systems
• Navigate order management platforms, email systems, and shared drives
• Log complaints, concerns, or incidents in accordance with established processes
• Gather detailed information and troubleshoot issues effectively
• Support medical device reporting workflows when needed
• Ensure timely and accurate issue resolution
• Maintain HIPAA, SOX, and internal compliance standards
• Follow documentation protocols and safeguard sensitive information
• Conduct follow-up calls on orders and services
• Provide product and service information to patients and clinics
• Support clinic partners and strengthen relationships through proactive outreach

Technical Requirements

• Minimum internet speed: 50 Mbps download / 10 Mbps upload
• Preferred internet speed: 100 Mbps download / 10 Mbps upload
• Internet cannot be from a mobile provider or 5G
• Must have internet from a major service provider and pass a speed test
• Jitter should be 15ms or lower to ensure call quality
• Candidates may be asked to complete a speed test using a provided link
• Valor Global will provide equipment on a loan basis

You will also need a private & secure area in your residence where you will work your shifts - that is completely free of all distractions. This is a healthcare role and all employees need to adhere to all HIPPA regulations. This will be reviewed in training.

Technical Skills:

• Basic computer literacy, including experience with Windows operating systems
• Ability to troubleshoot and resolve basic technical issues independently
• Confidence using web browsers, search engines, and understanding online safety

What We're Looking For

• Strong communication skills and a compassionate, patient-focused approach
• Attention to detail and ability to manage multiple systems efficiently
• Strong problem-solving abilities and comfort handling sensitive situations
• Ability to work in a fast-paced, team-oriented environment
• Commitment to accuracy, compliance, and delivering high-quality service

Why Join Us?

• Make a meaningful impact on people's lives every day
• Be part of a mission-driven healthcare support program
• Gain experience in the healthcare and medical device industry
• Work in a supportive and purpose-driven environment

Employment Conditions

Employment is contingent upon successfully passing a comprehensive background screening. All candidates must undergo and pass a thorough background check, which may include verification of employment history, education, criminal records, and other relevant checks.

On your first day, you will review, sign, and agree to a training agreement that includes a strict attendance requirement. Failure to meet the expectations outlined in the training agreement may impact continued employment.

Equal Employment Opportunity Statement

Valor Global is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status in accordance with applicable laws.

Position Requirements

PREFERRED EXPERIENCE:

• Medical/Dental patient scheduling / Medical Assistant

• Front Desk / Call Center experience

• EMR (Electronic Medical Records) software experience and knowledge of Microsoft Excel with ability to navigate through multiple systems simultaneously

• Spanish bilingual a plus

Full-Time/Part-Time
Full-Time

Rate of Pay

Position
Customer Service Representative (Healthcare related)

Location
Phoenix

About the Organization
Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs.
At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers.
Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.


This position is currently accepting applications.