Customer Relations Account Specialist

divh2Customer Relations Account Specialist/h2pBased in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers people, business, and time. AWP is Americas Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications./ppAWP Safety has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit of providing extraordinary service for our customers is what has built our company and its national reputation for integrity./ph3Job Description/h3pAs the Customer Relations Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people, and time. This role will focus on accurate and timely invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Associate is responsible for collaboration across all levels to achieve departmental and organizational goals./pulliEnter high volumes of data into the various systems timely and accurately for billing purposes/liliAdjust and handle billing discrepancies and rejections timely and accurately/liliValidate, verify, and compare contract agreements as needed/liliProvide excellent customer service and provide customers with a positive experience/liliSupport the team in securing timely payments from customers/liliAct as a resource for other functions within AWP/liliAnswer phones and respond to inquiries using a professional and courteous demeanor/liliProvide general office support and peer training as requested/liliComply with all AWP policies, procedures, and safety requirements/liliPerform other duties and special projects as assigned/li/ulh3Qualifications/h3ulliHigh school diploma or GED required/lili3-5 years AR/Billing experience preferred/liliStrong customer service skills/liliBasic knowledge of accounting principles and terminology; strong math skills/liliExcellent verbal and written communication/liliIntense focus on accuracy and attention to detail; organized/liliProblem-solving skills/liliCritical thinking skills/liliDemonstrate high degree of accuracy and attention to detail/liliExcellent organizational skills/liliOutgoing assertive personality not afraid to approach individuals/liliProficiency with Microsoft Office Suite Products (Excel, Word)/liliExperience with Microsoft D365 and Salesforce software preferred/liliEmployee must be able to successfully handle the physical demands of this position, which include the following:/liliHours of operation are M-F, 8 a.m.- 5 p.m./lili40-hour work week Primarily sedentary or working at a desk/liliOccasionally lift and move 10 -25 pounds/liliWhile performing duties of this job, the employee is regularly required to talk or hear/liliProficient literacy/liliThe employee frequently is required to stand, walk, or reach with hands and arms/li/ulh3Additional Information/h3ulliA high-achieving, gregarious, and well-respected team/liliBenefits-eligible 1st of the month following hire/liliAll traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness/liliThe company paid 50k in basic life insurance/liliCompany paid LTD/liliHealth Savings and Flex Spending Accounts Available/lili401(k)/liliPaid Time Off Paid Holidays/liliAWP named one of Americas Greatest Workplaces 2023 for Diversity/li/ulpSalary Range: $60K - $65K/ppAWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability./p/div