Key Account Customer Service Specialist
TrackMan A/S
As a Key Account Customer Service Specialist, you will play a crucial role in strengthening relationships with high-value customers by ensuring seamless support, proactive communication, and exceptional service delivery. You will act as the primary point of contact for key accounts while optimizing case management and customer experience.
Key Responsibilities Customer Relationship Management:- Serve as the main point of contact for key accounts, ensuring consistent and team-personalized support, maintaining professionalism, quality, and empathy.
- Conduct proactive outreach, including scheduled check-ins, to address issues, provide updates, and reinforce customer confidence.
- Educate customers on product features, updates, and troubleshooting steps to empower them to utilize Trackman products fully.
- Facilitate customer onboarding for new hires and new products.
- Oversee and track support cases related to key accounts, ensuring timely resolution and communication. Secure correct overview in cases, and that documentation is updated.
- Collaborate with internal teams (Support, Sales, HQ, and Product) to identify and escalate complex customer issues efficiently, to secure resolutions in a timely manner.
- Maintain accurate records of customer interactions, issues, resolutions, and proactive engagements.
- Lead bi-weekly meetings with key accounts to provide status reports on open cases, software releases, feature updates, and product insights. Ensure that support management is aware of any needed attention at all points.
- Conduct quarterly readiness checks, and training sessions for key account facilities.
- Establish and maintain a "red carpet" priority support process, ensuring key accounts receive prompt assistance, as well as ensuring global support awareness to the customers.
- Identify and share key customer feedback with internal teams to drive product improvements.
- Act as a liaison between Customer Service, Sales, HQ, and Technical Teams to ensure alignment to customer needs.
- Standardize key account support processes across global teams to ensure consistency and efficiency.
- Assist in the development of internal resources and best practices for supporting high-value customers.
- Proven experience in technical support or product support roles, preferably within the technology or sports industry.
- Ability to manage multiple cases efficiently and prioritize tasks in a fast-paced environment.
- Experience with remote troubleshooting, diagnostics, or technical support.
- A bachelor's degree in a relevant field such as Information Technology, Computer Systems, or Sports Management is preferred. Alternatively, candidates with at least two years of experience in technical support or a related field will also be considered.
- Familiarity with sports technology, particularly golf, baseball, or similar fields.
- Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex technical issues.
- Excellent communication skills, both verbal and written, with a focus on internal communication between teams.
- Familiarity with support software (e.g., Zendesk, Salesforce) and technical documentation.
- Proficiency with the Windows OS, computer systems, networking systems, and general knowledge of the Linux Ubuntu OS.
- Knowledge of technologies, for example: TVs, Projectors, Monitors, Laptops, and Mobile Devices.
- Proficiency in Microsoft Office applications and collaboration tools is essential for effective communication, teamwork, and presentation of technical information.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Key Account Customer Service Specialist in Phoenix, AZ vacancy
- ...experience of our most important customers? Are you someone who takes... ...Trackman is looking for a Key Account Coordinator to join our SIM... ...installations, maintenance visits, and service calls. ~ Coordinate... ...solutions are developed by specialists who endlessly explore and...AccountsWork at officeImmediate startWorldwide
- ...Key Account Support Specialist As a Key Account Support Specialist, you will play a pivotal role in driving client success. Your primary responsibilities... ...will include directing client annual review process to customers. You will work closely with Key Account Managers ("KAMs")...AccountsWork at officeFlexible hoursShift work
- ...Join to apply for the Customer Service Specialist role at Tessenderlo Kerley, Inc. Tessenderlo Kerley,... ...Customer Service Specialist, you’ll play a key role in supporting both internal teams... ...Accident Insurance Flexible Spending Account Telemedicine program for you and your...AccountsTemporary workWork at officeLocal areaWork from homeWorldwideFlexible hoursShift work2 days per week1 day per week
$22.28 per hour
...Analyst provides intermediate-level customer support for IDR Gateway sign-... ...resolution, adherence to service level agreements, and a consistently... ...-quality customer experience. Key Responsibilities Provide... ...related support activities, user account support, and organization...AccountsContract work$65k - $75k
...’re looking for a skilled Inside Sales Account Representative to join our growing aerospace... ...will be valued as you support key customers and help drive our continued growth.... ...microelectronics capabilities, and engineering services • Generate accurate quotes and manage...AccountsContract work- ...The Accounts Payable (AP) Specialist is responsible for managing the full cycle of accounts payable processes... ..., and generate reports as needed. Key Responsibilities Review all invoices... ...QuickBooks Enterprise is a plus. Advance Services, Inc. is an Equal Opportunity...Accounts
$60k
...seamlessly integrates with existing accounts payable, expense, and card... ...when engaging with potential customers, building relationships and... ...research accounts, identify key players, and develop scripts... ...home with reliable internet service when office is closed due to...AccountsFull timeWork at officeWork from home- ...Key Responsibilities: Respond to customer inquiries via phone, email, chat, or in person. Resolve customer issues... ...information about products, services, and company policies. Process orders, returns, refunds, or account updates as needed. Document customer...AccountsLocal area
$21 - $29.99 per hour
...Overview Join Team AMT! Now hiring full-time Accounts Payable Coordinator in our Finance... ...provider of emergency and scheduled ambulance services in Central and Western Illinois, as well... ...Payable Coordinator will also be a key member of the Finance Department assisting...AccountsHourly payFull timeWork experience placementWork at officeImmediate start- ...America Fraud Resolution Specialist At Bank of America,... ...contact center. Key responsibilities include... ...include providing seamless service delivery to answer client... ...problems, performing account maintenance, and looking... ...Conflict Management Customer and Client Focus Decision...AccountsShift workAfternoon shift
$20 - $25 per hour
...Job Description Job Description Accounts Payable / Front Desk Receptionist (Bilingual... ...and cross-functional collaboration. Key Responsibilities — Accounts Payable... ...team. ~ Professional phone etiquette and customer service skills. Physical & Work Environment...AccountsHourly payWork at officeMonday to Friday- Rider Levett Bucknall RLB is seeking a Key Account Program Facilitator in Phoenix, Arizona. This role is crucial for providing strategic oversight of key clients and ensuring effective service delivery across multiple large-scale construction projects. Ideal candidates...Accounts
- ...or an alternative application process. Customer Service Representative I Full Time Peoria, AZ, US... ...central point of contact for our customer accounts, ensuring seamless coordination across... ...while maintaining strong relationships with key accounts. Sales Administration and...AccountsFull timeWork at officeFlexible hours
- ...Client Service Advisor WealthPlanners is seeking an experienced Client Service Advisor... ...growing team. In this role, you'll serve as a key partner to financial advisors and clients... ...advisors with client servicing, account maintenance, and planning-related activities...Accounts
$20 - $40 per hour
...Description Your Responsibilities Serve as the key customer contact for our branch, providing order... ...with customers, providing world‑class service. Use exemplary customer service skills,... ...prescription drugs Flexible Spending Accounts (FSA): Healthcare and Dependent care Health...AccountsHourly payLocal areaFlexible hours- ...Customer Success Specialist Location: Phoenix, Arizona, USA Reports to: Director Operations, USA... ...onboarding journey, helping them understand key features, configuring the platform to... ...relationships and trust with customer accounts through open and interactive...AccountsWork at officeWork from homeFlexible hours
$18 per hour
...Overview Paleovalley is seeking a Tier 1 Customer Service Representative to provide frontline... ...s commitment to exceptional service. Key Job Details Job Title: L1 Customer... ...Assist with order status, shipping updates, account access, subscription management, and...AccountsHourly payFull timeTemporary workRemote workMonday to FridayAfternoon shift$55k - $85k
...Contracts Renewal Specialist We are seeking a highly... ...Technologent's Sales teams, customers, and suppliers to... ...: Full Time Key Responsibilities: Initiate... ...invoicing requests to Accounts Receivable (AR).... ...contracts renewal or customer service. ~ Strong business...AccountsFull timeContract workFlexible hours- ...Description Overview: We are hiring a customer-focused Call Center Agent to handle... ...outbound customer calls and support account-related inquiries. Key Responsibilities: Answer... ...-up calls regarding accounts or services Provide accurate product and service...AccountsFull time
$20.1 - $30.1 per hour
...comprehensive support to numerous account holders. Proactively... ...financial implications of managing key, highly complex client accounts... ...scheduling, providing notice to customer account, vehicle repairs,... ...providing excellent customer service required. Minimum Requirements...AccountsHourly payWork at office- ...About Your Role The Customer Success Associate is the trusted advisor to our customers. You... ...value and ROI from the platform Partner with Account Managers to build growth strategies for... ...Build trusted relationships with key stakeholders within customer organizations...AccountsFull timeRemote work
- ...Customer Service & Logistics Support Representative Full-time Department: Supply Chain Are you a... ...Logistics Support Representative, you’ll play a key role in supporting both internal teams... ...& Accident Insurance Flexible Spending Account Telemedicine program for you and your...AccountsFull timeTemporary workWork at officeLocal areaWork from homeFlexible hours2 days per week1 day per week
- A leading sports technology company based in Phoenix, Arizona is looking for a Key Account Customer Service Specialist. In this role, you will strengthen relationships with high-value customers by providing proactive support and ensuring exceptional service delivery. You...Accounts
- ...Job Description Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions... ...range. The wage range listed for this role takes into account the wide range of factors considered in making compensation...AccountsContract workPart timeFor contractorsWork experience placementLocal areaAfternoon shift
- Bioliance is seeking a Key Account Manager for Oncology in Phoenix to drive the adoption and growth of its oncology portfolio. This remote position entails building partnerships with healthcare professionals and executing territory strategy. The ideal candidate will have...AccountsRemote job
- ...Summary: Each one of our Pharmaceutical Sales Representatives is accountable and responsible for her/his territory achieving or surpassing... ...challenges. Develop and maintain superior relationships with key decision makers and influencers within physician offices....AccountsFull time
- FM Industries in Phoenix, AZ is seeking a Business Account Manager who will be responsible for managing key customer contacts and maintaining long-term relationships. You will ensure the timely delivery of products and resolve issues faced by customers. The ideal candidate...Accounts
$160k - $190k
TSP, a Syneos Health company, is looking for a Rare Disease Key Account Manager in Phoenix, Arizona. In this role, you will drive growth across your territory by building and nurturing relationships with healthcare professionals, educating them on the features and benefits...Accounts$20.83 - $26.25 per hour
...Position Overview The Customer Service Representative, Junior provides entry-level, first-line... ...education for mission‑critical systems. Key Responsibilities Perform initial... ...approved software, printing, email, and account access using documented checklists and scripts...AccountsContract workWork experience placementWork at office$27.91 - $29 per hour
...staff to deliver exceptional service and ensure events run seamlessly... ...targets, with a focus on customer satisfaction Experience: 2+... ...and tear-down Flexibility is key We work when our guests celebrate... ...funded health reimbursement account; or our 401(k) with company match...AccountsFull timeLocal areaShift workWeekend workAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Key Account Customer Service Specialist. Be the first to apply!
Related searches
- insurance customer service advisor Phoenix, AZ
- senior customer service advisor Phoenix, AZ
- customer service representative hiring Phoenix, AZ
- customer service representative data entry Phoenix, AZ
- customer associate Phoenix, AZ
- customer service representative 1st shift Phoenix, AZ
- customer retention representative Phoenix, AZ
- customer happiness specialist Phoenix, AZ
- customer advisor Phoenix, AZ
- virtual customer service advisor Phoenix, AZ


