Senior Product Owner

Senior Product Owner

The Senior Product Owner is responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Senior Product Owner work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior Product Owner, Workforce Management is accountable for translating complex workforce management, enterprise product, and operational needs into measurable technology outcomes. This role serves as a critical connection point between multiple stakeholders, product leadership, technology teams, and vendor partners.

The Senior Product Owner translates business needs into actionable product requirements, manages the product backlog, prioritizes work based on strategic objectives, and partners closely with development teams to deliver solutions that improve workforce planning, forecasting, scheduling, real-time management, reporting, and operational efficiency. This role exercises considerable independent judgment and operates with minimal direction while supporting enterprise workforce management initiatives and capabilities.

The successful candidate will combine strong product ownership skills with practical understanding of workforce management, including forecasting, scheduling, real time management, capacity planning, reporting, integrations, and data dependencies. The role requires someone who can operate effectively in ambiguity, challenge assumptions, establish clarity across multiple stakeholders and prioritize work based on business value, operational risk, technical dependencies and enterprise strategy.

Key Responsibilities

• Own and continuously prioritize the WFM product backlog based on business value, operational impact, risk dependencies and strategic objectives
• Translate ambiguous business problems into clear outcomes, requirements, user stories and acceptance criteria
• Partner with engineering, architecture, operation, analytics, product managers, vendors and other product owners to identify upstream and downstream dependencies
• Validate that delivered solutions solve the underlying business problem rather that the stated requirements
• Facilitate decisions when stakeholders have conflicting priorities, establish clear ownership decisions and next steps
• Identify opportunities to simplify processes, reduce manual effort, improve associate and member experience, define measurable success criteria and use data after implementation to determine if expected value was achieved.

Decision-Making & Problem Solving

• Makes decisions on moderately complex to complex issues related to product delivery, solution design, prioritization, and technical approach.
• Exercises considerable latitude in determining objectives, priorities, and approaches to assignments.
• Independently manages competing priorities and ambiguous business challenges.
• Balances customer needs, business objectives, technical constraints, and operational considerations in decision-making.

Required Qualifications

• 5+ years of experience in Product Ownership, Product Management, Business Analysis, Workforce Management, or related disciplines.
• Demonstrated ability to influence stakeholders and lead cross-functional initiatives without direct authority.
• Strong communication, facilitation, and relationship management skills.
• Experience translating complex business requirements into actionable product requirements.
• Ability to analyze data and make recommendations that drive business outcomes.

Preferred Qualifications

• Bachelor's degree or equivalent professional experience.
• Strong understanding of product backlog management, user story creation, and Agile methodologies.
• 5+ years of experience in technology implementations and/or product/project management
• Experience supporting contact center, workforce management, operational planning, scheduling, forecasting, or capacity planning functions.
• Knowledge of Workforce Management platforms such as Verint, Aspect/Alvaria, Intradiem, or similar technologies.
• Experience with Jira, Azure DevOps, Jira Align, or Agile planning tools.
• Experience leading enterprise-scale technology implementations, modernization efforts, or process transformation initiatives

Additional Information

This position typically operates on Eastern Standard Time (EST). Schedule may involve some evenings and weekends based on business needs.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours: 40

Pay Range: $94,900 - $130,500 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Application Deadline: 10-05-2026

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.