Area Director of Operations

Overview EmpowerMe Wellness is on a mission to improve the lives of seniors and the communities they call home. We provide fully integrated on‑site therapy, pharmacy services, primary care, and more at senior living communities nationwide. Our experienced team of over 3,000 clinicians provides personalized health and wellness solutions for seniors in more than 35 states. Responsibilities Execute strategies for delivering high‑quality rehabilitation services that are person‑directed and that produce outcomes in line with company goals and objectives. Assist with the development of new business opportunities, including identifying and developing strategic partnerships with other entities. Provide leadership for division‑wide policy development, evidence‑based practices, and clinical programs that meet the needs of outpatients and long‑term care patients, focusing on residents in senior living communities. Direct and oversee area therapy teams to establish and maintain routine quality improvement efforts and monitoring, including clinical record review, patient satisfaction, and rehab agency survey readiness. Coordinate strategic planning and implementation of organizational practices within the rehabilitation division. Collaborate with the Senior VP of Operations to develop annual area‑wide budgets for individual communities, including visit targets for individual therapists/therapy teams. Ensure therapy staff meets identified productivity expectations and provide strategic guidance on how to accomplish productivity goals. Set area quality improvement goals and community development plans in collaboration with the Senior VP of Operations. Assist in recruiting, interviewing, onboarding, and orienting new team members. Supervise, train, coach, and evaluate rehab staff. Provide training to team members and community staff as requested. Demonstrate competence in regulatory compliance, ensuring each rehab agency and therapy location stays in compliance with all regulatory agencies. Represent key servant‑leadership principles such as effective listening, empathy, awareness, and persuasiveness. Attend corporate‑sponsored meetings and training sessions as required. Participate actively in networking and community‑based groups relevant to the company. Guide key leadership of communities and clients serviced by EmpowerMe Rehabilitation regarding the role of rehab as a partner. Collaborate with Human Resources regarding employee relations and conduct employee discipline sessions as needed. Remain coachable and demonstrate the ability to help others succeed. Deliver truthful and unfiltered information to subordinates, supervisors, and company owners. Ensure that company standards and policies are well maintained. Comply with HIPAA & PHI guidelines and protect confidentiality at all times. Align with the company vision for service quality and value creation. Travel statewide and be available for overnight stays as needed. Qualifications Five (5) years of experience in rehabilitation in senior care communities, with proven leadership and organizational skills. Ability to travel statewide. In-depth knowledge of Medicare payment systems and EHR/EMR systems. Exceptional communication and interpersonal skills, with a passion for working with older adults while providing the best care possible. Proven experience in staffing, leading, developing, and retaining strong organizational teams. Superior analytical, project management, and organizational skills. Ability to remain calm in stressful situations, be flexible, work well with many interruptions, and multitask effectively. Driven to achieve and exceed goals and able to motivate others to do the same. Conduct oneself in a professional manner at all times, with effective conflict intervention and resolution skills. Respect for patient rights and confidentiality, knowledgeable in HIPAA & PHI guidelines. Solid understanding of Physical, Occupational, and Speech Therapy for seniors, and general knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care. Exhibit and promote a high level of professionalism, customer service, curiosity, and friendliness in all interactions. Benefits 401(k) Full benefits PTO HSA and FSA Life and Disability Insurance EAP Career advancement and cross‑training opportunities Recognition programs Fun and more $110k - $125k per year This employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer. #J-18808-Ljbffr