ICT Systems Administrator

ICT Systems Administrator Grade 5: £33,599 - £37,280 37 Hours (Monday – Friday) Permanent Joint Headquarters, Sherwood Lodge, Arnold, Nottinghamshire, NG5 8PP An exciting opportunity has arisen for an ICT Systems Administrator to join our ICT Department. This role plays a key part in managing and supporting cloud and on-premise systems that are critical to service delivery across a multi-site organisation. You’ll work closely with colleagues, partners and suppliers to ensure systems are secure, reliable and continually improving. The ideal candidate is an experienced and motivated ICT professional with strong technical knowledge, a customer-focused mindset and a passion for modern technologies and automation. If you enjoy problem-solving, working collaboratively and making a real impact through technology, we’d love to hear from you. Key Responsibilities Manage, monitor and maintain cloud and on-premise software, systems and infrastructure. Ensure the stability, availability, performance and security of ICT systems in line with best practice. Carry out system maintenance, upgrades, patching, backups and configuration reviews. Diagnose, troubleshoot and resolve incidents, problems and outages to minimise disruption. Work collaboratively with the ICT Service Desk, internal teams, external partners and suppliers. Support the rollout, testing and evaluation of new technologies and systems. Implement and maintain security best practices in collaboration with the ICT Security Manager. Maintain accurate technical documentation, including configurations, assets, incidents and changes. Administer user accounts, access rights and support onboarding and offboarding processes. Contribute to IT service management processes, service improvement initiatives and ITIL-based ways of working. Support service continuity, including disaster recovery planning and testing. Experience/Qualification Proven experience managing cloud and on-premise software, systems and infrastructure. Experience of automating processes and improving system reliability and efficiency. Strong knowledge of cloud and hybrid environments and modern device management. Experience working with IT Service Management tools and ITIL-based processes. Demonstrable experience of incident, problem, change, asset and configuration management. Strong analytical, troubleshooting and problem-solving skills. Ability to produce clear technical documentation and communicate effectively with technical and non-technical stakeholders. Educated to degree level in ICT, Computer Science or a related field, or equivalent experience. ITIL Foundation (or equivalent knowledge) with a commitment to continued professional development. A full UK driving licence and willingness to travel between sites as required (reasonable adjustments will be made for candidates with a disability). Why NFRS? Agile Working – NFRS has an Agile Working Policy which gives our employees the opportunity to mix office working with working from home to help provide you with more flexibility. Flexibility – We are family friendly and are open to considering different working patterns which help you provide a better service to our community while supporting your home life. We also support part time working. Annual Leave - 27 days of annual leave bank holidays and a Christmas concessionary day. Pension – Access to a public service defined benefit pension scheme. Health and Wellbeing - As a Service we provide a wide range of Health and Wellbeing support to all our employees which includes access to a Bupa cashback scheme, an Employee Assistance Programme and a dedicated Occupational Health team who are there to support you. Also, all employees receive free access to an on-site gym. Blue Light Card – working for an emergency service you will have the ability to apply for a Blue Light Card which enables discounts on shopping and eating out. Development – You will have access to both formal and informal professional development opportunities which will help you advance your career. Further Information We are proud to be an equal opportunities’ and ‘Disability Confident’ employer, and we are committed to increasing the diversity of our workforce. We welcome applications from all parts of our communities and particularly those who are currently under?represented in our workforce. We are also proud of being recognised as a ‘Gold’ employer for our Armed Forces Covenant commitments. NFRS is committed to the safeguarding and protection of children, young people and adults at risk of abuse and or neglect and operates a safer recruitment process. The successful candidate will be subject to a Standard Disclosure and Barring Service check and a Police Vetting check. Applicants must have been a resident in the UK for the last 3 years to be eligible for a Police Vetting check. #J-18808-Ljbffr Flat Fee Recruiter