Fraud Prevention Specialist

Fraud Prevention Specialist

The Fraud Prevention Specialist plays a key role in protecting MCCU from financial loss by detecting, preventing, and responding to fraudulent activities across P2P, account, card, wire, ACH, and loan operations. This position uses investigative and analytical skills to monitor suspicious activity, evaluate fraud trends, and assist in recovery efforts. The ideal candidate thrives in a fast-paced environment, demonstrates integrity and discretion, and provides excellent internal service while working collaboratively with teams and external partners.

Essential Duties & Responsibilities

• Investigate and analyze suspicious transactions across multiple platforms and channels.
• Monitor and manage fraud alert systems, including Zelle and third-party platforms.
• Report confirmed fraud and investigation outcomes through proper internal channels.
• Support the development of fraud mitigation rules and recommend process updates.
• Assist in additional fraud cases as needed.
• Ensure accurate documentation of fraud cases.
• Respond to inquiries from frontline teams and provide fraud prevention guidance.
• Prepare and edit reports, spreadsheets, and communication documents as needed.
• Collaborate with cross-functional teams and assist in areas beyond assigned duties when required.
• Contribute to continuous improvement efforts that enhance department efficiency and fraud defense.
• Provide professional, courteous, and timely service to internal and external stakeholders.
• Actively engage in training and development to stay current with industry fraud trends.
• Foster and maintain positive relationships with both co-workers and members by actively embracing and demonstrating MCCU's culture, known as IMPACT.

Essential Job Requirements

• High school diploma or equivalent required; some college preferred.
• Experience in fraud detection and investigation.
• Knowledge of financial institution systems, processes, and fraud risks.
• Familiarity with fraud tools and technologies, including case management and alert systems.

Preferred Qualifications

• Prior experience working in a credit union or financial institution.
• Experience using the Symitar core system.
• Experience with Zelle fraud detection systems

Skills/Abilities

• Strong investigative, research, and analytical skills.
• Excellent attention to detail and ability to manage multiple tasks.
• Effective written and verbal communication skills.
• Professionalism in working with members and internal stakeholders.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Ability to work independently while meeting deadlines and prioritizing tasks.
• Reliable and punctual attendance record.
• Commitment to confidentiality, discretion, and MCCU's IMPACT values.

Physical/Mental Requirements of the Position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit or stand for extended periods and move throughout office and branch environments.
• Manual dexterity to operate standard office equipment and handle documentation.
• Visual ability to read, interpret, and prepare reports and data.
• Mental stamina for detailed work, decision-making, communication, and managing multiple concurrent priorities.
• Ability to lift and carry up to 20 pounds.
• Flexibility to adjust to changing schedules, tasks, or work locations as needed.